Nicole Brown
Forest Hills,NY
Summary
Dynamic Employment Specialist with a proven track record at FFEDCAP, enhancing job placement rates through strong employer relationships and tailored strategies. Skilled in soft skills training and adept at identifying employment barriers, I empower clients to achieve self-sufficiency and success in their careers.
Overview
3
3
years of professional experience
Work History
Employment Specialist
FFEDCAP
02.2026 - Current
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Recognized client employment barriers and devised strategies to resolve.
- Maintained up-to-date knowledge of local labor market trends and changing industry requirements through continuous professional development activities.
- Enhanced job placement rates by developing strong relationships with local businesses and understanding their workforce needs.
Job Developer
FEDCAP Inc. /IMPACT
02.2025 - 02.2026
- Built strong relationships with local employers to identify job opportunities, resulting in increased client placements.
- Provided ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
- Developed comprehensive resource materials on various industries and career options for better client guidance during their job search journey.
- Evaluated program performance through data analysis and reporting, identifying areas for improvement and implementing necessary changes.
- Conducted thorough assessments of client skills, interests, and goals to develop targeted employment strategies.
- Enhanced client satisfaction by providing personalized coaching and support throughout the job search process.
- Assisted clients in overcoming employment barriers through tailored interventions that addressed individual needs.
- Maintained detailed records of client interactions, progress, and outcomes to facilitate accurate reporting on program success.
Business Services Coordinator
Equus Workforce Solutions
10.2023 - 02.2025
- Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
- Increased job placements by developing customized employment plans for clients.
- Facilitated successful job placements by negotiating competitive wages and accommodations for clients with disabilities.
- Organized impactful workshops on resume writing, interview skills, and job search strategies for clients seeking employment.
- Expanded the network of potential employers by attending industry events, conferences, and meetings regularly.
- Assisted clients in exploring career options and vocational goals.
- Improved employer partnerships through regular communication and follow-up, ensuring successful long-term collaborations.
Shift Supervisor
Jennifer Temps
08.2023 - 02.2025
- Implemented client feedback system to gather insights, driving continuous improvement in service delivery.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Coordinated multiple facets of process without sacrificing performance.
- Provided clear communication between shifts, maintaining accurate documentation of daily activities and any issues encountered during the shift.
- Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
- Ensured compliance with all relevant safety regulations and organizational policies by conducting regular inspections of facilities and equipment.
Job Developer
Exodus Transitional Community
10.2022 - 11.2023
- Monitored labor market trends closely to ensure clients received the most up-to-date and relevant job search support.
- Boosted workplace readiness in clients by delivering informative workshops focused on essential soft skills such as communication and teamwork,.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Provided thorough assessments of clients'' needs, resulting in accurate employment referrals and appropriate resource allocation.
- Implemented innovative marketing strategies to increase awareness of available services among potential clients and employers.
- Streamlined the job development process by creating effective tracking systems and tools for monitoring progress.
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Education
Bachelor of Science - Human Services
Touro College
New York, NY06-2009
Skills
- Soft skills training
- Employment law knowledge
- Excellent communication
- Self motivation
- Interview coaching
- Records documentation
- Career pathway guidance
- Utilization review
- Motivational strategies
- Job retention support
- Employment barriers identification
- Adaptability and flexibility
- Resume writing
- Referral coordination
- Resource development
Timeline
Employment Specialist
FFEDCAP
02.2026 - Current
Job Developer
FEDCAP Inc. /IMPACT
02.2025 - 02.2026
Business Services Coordinator
Equus Workforce Solutions
10.2023 - 02.2025
Shift Supervisor
Jennifer Temps
08.2023 - 02.2025
Job Developer
Exodus Transitional Community
10.2022 - 11.2023
Bachelor of Science - Human Services
Touro College