Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Bucchare

Roseville,MI

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

7
7
years of professional experience

Work History

Amazon Fulfillment Associate

Amazon Warehouse
09.2023 - Current
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Expedited order returns processing while minimizing losses through careful inspection, accurate documentation, and efficient processing procedures.

Owner

Big Eats by Coco
03.2018 - Current
  • Own a private catering company which consists of consulting with clients to create and serve customized menus at parties or events.
  • I am responsible for developing the menu, preparing, transporting, and serving the food, and assisting with the cleanup.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.

Dock Clerk/Team Lead

Modular Automotive Systems
06.2023 - 09.2023
  • I was responsible for overseeing the inbound and outbound processing of trucks to ensure a smooth flow and timely processing.
  • The primary duties of this role include keeping accurate records of racks/parts received, loading and unloading racks, ensuring parts are correctly stored, controlling buffer levels and maintaining the security of the facility
  • I'm in charge of guiding, monitoring and leading an entire group.
  • Conducted regular equipment inspections to prevent operational issues or potential hazards within the workspace.
  • I was responsible for motivating my teammates as well as inspire positive communication within them so that we can work together toward achieving goals.

Amazon Fulfillment Associate

Amazon Warehouse
07.2022 - 09.2022
  • Selecting, packing & shipping orders to customers in a high quality fast paced work environment.
  • Provided excellent customer service with prompt communication regarding order updates or concerns when necessary.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Kept work areas neat, clean and free from debris.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.


Technical Support Specialist

Dynamic Media
06.2017 - 10.2018
  • Worked at a call center in which provided music services and systems through Sirius Xm to business
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel.

Education

Skills

  • Professional Development Planning
  • Critical Thinking
  • Data Entry
  • Customer Service
  • Teamwork and Collaboration
  • Equipment Operation
  • Business Planning
  • Inventory Management

Timeline

Amazon Fulfillment Associate

Amazon Warehouse
09.2023 - Current

Dock Clerk/Team Lead

Modular Automotive Systems
06.2023 - 09.2023

Amazon Fulfillment Associate

Amazon Warehouse
07.2022 - 09.2022

Owner

Big Eats by Coco
03.2018 - Current

Technical Support Specialist

Dynamic Media
06.2017 - 10.2018

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Nicole Bucchare