Nicole Burgos
Miami,FL
Summary
Dedicated and compassionate veterinary receptionist with extensive experience in client communication, administrative support, and animal care. Skilled at fostering positive client relationships while managing fast-paced veterinary operations. Adept at handling sensitive situations with professionalism and empathy, showcasing a deep commitment to client and patient well-being.
Overview
10
10
years of professional experience
Work History
Veterinary Receptionist
Vetco Total Care (GVP)
Miami, FL
07.2023 - Current
- Provide outstanding client service by scheduling appointments, managing inquiries, and educating clients on preventative care and post-visit instructions.
- Maintain and update medical records, vaccination history, rabies certificates, and Miami-Dade County rabies tag logs to ensure regulatory compliance.
- Process payments efficiently including offering financing options such as CareCredit and Scratchpay and educate clients on the importance of pet insurance to ensure affordable care for their pets.
- Assist veterinary staff with animal restraint, weighing pets during check-ins, and reviewing prior medical records to streamline patient care.
- Review and process prescription requests through platforms like Vetsource and Chewy, and fill prescriptions under veterinarian supervision.
- Handle sensitive tasks such as preparing deceased pets for cremation, scheduling cremation services, and supporting grieving clients with empathy and professionalism.
- Coordinate inventory requests for cleaning supplies, office materials, and other hospital necessities, ensuring timely restocking to support daily operations.
Pet Sitter
Self-Employed
Miami, FL
01.2015 - Current
- Provide personalized pet care, including feeding, administering medications, and adhering to dietary restrictions and care plans.
- Build long-term relationships with clients and their pets through reliability and trust.
- Maintain detailed logs of activities to ensure consistency and accountability.
- Offer door-to-door service, including pick-up and drop-off for regular clients.
Lead Receptionist/Supervisor/Key Holder
Doggies Gone Wild Hotel
Doral, FL
04.2017 - 01.2020
- Managed front desk operations, including high-volume calls, appointment scheduling, payment processing, and client inquiries, fostering strong relationships with pet owners to build loyalty and repeat business.
- Trained and supervised staff, monitored performance, and enforced safety protocols to ensure consistent service quality.
- Provided professional client support and cross-sold services like daycare, grooming, and specialty products.
- Oversaw inventory and coordinated pick-up/drop-off services for clients.
Education
Associate of Science - Veterinary Technology (In Progress)
Penn Foster College
Scottsdale, AZSkills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Familiar with veterinary software (Vetspire, AVImark)
- Strong multitasking and organizational skills
- Excellent verbal and written communation
- Time management and problem solving abilities
- Adaptability in fast-paced environments
- Animal Handling & Restraint
Timeline
Veterinary Receptionist
Vetco Total Care (GVP)
07.2023 - Current
Lead Receptionist/Supervisor/Key Holder
Doggies Gone Wild Hotel
04.2017 - 01.2020
Pet Sitter
Self-Employed
01.2015 - Current
Associate of Science - Veterinary Technology (In Progress)
Penn Foster College
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