Crystina Skelton
Veterinary Assistant
Longmont,CO
Summary
Veterinary assistant prepared for high-energy environments with a solid foundation in animal care and clinical support. Efficient in assisting with medical procedures and maintaining patient documentation. Known for collaborative teamwork and adaptability in dynamic settings, excelling in animal handling and client communication.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Veterinary Assistant
Thrive Affordable Vet Care / Vetco Total Care
12.2020 - Current
- Conduct preliminary patient workups, including gathering patient history information, documenting symptoms of the patient from the owner and the presenting condition.
- Perform intakes to go over the array of available services and outlined costs after determining the needs for the patient's appointment.
- Provide educational information based on current studies, counseling, and answer questions regarding animal health care, behavior concerns, nutrition, treatment protocol, and general procedures.
- Assist with physical examinations by obtaining temperature, pulse, respiration data, and restraint.
- Collect, prepare, and label patient specimens for laboratory analysis for parasites, blood, cultures, cytology, and specialty spend-off.
- Prepare and administer medications, vaccinations, subcutaneous fluids, wound care, and treatments as prescribed by veterinarians and according to clinic protocols.
- Provide efficient grooming skills with nail trims, shaving severe mats, sanitary trims, ear hair plucking, and ear cleaning.
- Scrub, count, and pack surgical instruments and drapes for autoclave sterilization.
- Prepare surgical patients by assisting the veterinarian with sedative administration, placing IV catheters, shaving surgical area(s), and prepare for anesthetic monitoring.
- Provide direct care for patients in post-operative recovery, closely monitoring vital signs and progress.
- Operate x-ray machine, acquire body parameters of the patient, and expose radiographic images according to clinic protocols and veterinarian requests.
- Efficient with muzzles, proper restraint with aggressive animals, and fear-free methods.
- Proficient with IDEXX, Antech, Care Credit, and POS systems.
- Assist with cleaning and disinfecting kennels, treatment area, exam rooms, surgical areas, and lobby when needed, using appropriate chemicals.
- Assist with scheduling sick, wellness, tech visits, drop-offs and surgical appointments.
- Answer phone calls appropriately, following up on patients, obtaining medical records, and confirming appointments.
- Assist with laundry duties and restocking all items in the clinic to ensure consistent workflow.
- Dependable to include clear communication, honesty, receive positive criticism and provide support for a healthy work environment.
Veterinary Receptionist
Thrive Affordable Vet Care
07.2020 - 12.2020
- Took phone calls, booked various types of appointments, and processed payments.
- Responsible for keeping in correspondence via email, fax and text with other hospitals regarding patient records, referrals, and client inquiries through messaging.
- Filled medication requests per veterinarian's approval.
- Documented any communications regarding the client in the patient file.
- Performed follow-ups on patients, confirmed appointments and gave patient updates.
- Greeted clients when entering the clinic, determined the nature and purpose of the visit, recorded the weight of the patient, and escorted the client/patient to examination rooms.
- Took in medical records, filed, and updated the patient file for the veterinary technicians
- Went over relevant history, complaints, and requests with the veterinarian/assistant/technician for preparation of current appointments.
- Thoroughly scrubbed the schedule to collect medical records ahead of time, confirm appointments, confirm client/patient information, and get an in-depth history of the appointment if the description was vague.
- Gave clients medical demonstrations, education, hand-outs, and estimates for appointments/surgeries.
- Changed and folded laundry, swept, mopped, spot cleaned, and sanitized where necessary for disease/virus control.
- Released animals from post-op recovery and reviewed post-op instructions with the client.
- Provided outstanding communication and customer service skills, including smooth communication with coworkers, management, and clients.
- Proficient with Microsoft, Chrome, Excel, and basic printer skills like printing, copying, scanning to the computer, and faxing.
Key Holder / Sales Associate
Petsense
04.2019 - 03.2020
- Interacted with and served customers with highly exceptional customer service, including sales and returns, and on computer-based point of sale registers.
- Handled daily duties related to accounting, filing, and inventory on a desktop computer in the office and a handheld scanner.
- Maintained knowledge of current promotions, product details, policies regarding returns and price matching, and security practices.
- Administered all point of sale opening and closing procedures.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Gained extensive knowledge on nutritional, environmental & breed care for a large range of animals, including dogs, cats, reptiles & small pets.
- Fed and watered 10 plus animals each day appropriate to species and proper husbandry.
- Developed long-term relationships with customers and bonded with their animals through regular contact to ensure the best shopping experience and care.
- Answered customers' questions and addressed problems/complaints in person and via phone.
- Helped customers select products that best fit their animal's needs.
- Kept the showroom and backroom clean and maintained neat, orderly product displays.
Call Center Representative
The Results Companies
12.2018 - 03.2019
- Maintained a high-volume workload within a fast-paced environment.
- Multi tasked systems & assisted an average of 600 clients in any given week.
- Consistently met performance benchmarks in all areas (speed, accuracy, quality, & volume).
- Helped the company attain the highest client service ratings (determined by external auditors) and earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
- Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.
- Specifically assisted with payments, account overlook, help navigating a website, making sales & resolving customer concerns.
Shipping and Receiving Clerk
Torrid
11.2017 - 03.2019
- Communicated with management to confirm shipment receiving details.
- Handled & opened boxes with safety precautions.
- Hung, folded, & steamed merchandise followed with attaching a security sensor.
- Organized merchandise according to floor plan details.
Delivery Driver
Jimmy John's Sandwiches
02.2018 - 12.2018
- Communicated with customers to determine pick-up or delivery needs.
- Demonstrated internal and external customer service.
- Followed dispatch instructions and communicated with dispatch as required.
- Ensured all merchandise and the store were disinfected and in operating condition.
- Safely transported food to the destination.
- Stepped in to assist making sandwiches with food safety precautions in mind when no deliveries were needed.
- Memorized menu items and food preparation skills for optimal and efficient service.
Sales Associate
American Eagle Outfitters
10.2017 - 09.2018
- High customer service intel, cared for customers, and made sure all needs were met with haste.
- Used POS and computer-based systems to make customer experience smooth and easy for checking out, checking stock and ordering products not available in store.
- Cleaned the store in the morning & processed all online shipments before opening doors for business.
- Soon promoted from retail associate to a jean expert position after my top sales numbers were taken into consideration.
Sales/Cashier
Kohls
10.2016 - 08.2017
- High-quality customer service to optimize customer purchasing and payment process.
- Investigated and resolved customer complaints or issues to strengthen store reputation and growth.
- Greeted customers as they arrive and direct them to the merchandise they need.
- Operated POS only and balanced all transactions at the end of the day for cash reconciliation.
Host / Assistant Food Runner
Olive Garden
12.2015 - 09.2016
- Effectively communicated with servers and management regarding floor plans and other requests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Horse / Livestock Caretaker
Apple Holler
06.2015 - 09.2016
- Adhered to high standards of safety, cleanliness, and professionalism. Dressed accordingly to weather and labor demands.
- Achieved grooming, hoove picking, and feeding according to owner instructions and breed standards.
- Prioritized animal safety and comfort at all times, as well as the rider.
- Single high-handedly managed horse rides and events for children.
- Other duties included feeding and cleaning pens for pigs, ducks, and chickens.
- Trained new caretaker employees in efficient care, safety and cleanliness protocols before taking my respective leave.
Education
Veterinary Technician Degree - Veterinary Science
Front Range Community College
Longmont, CO05-2027
Skills
- Appropriate and safe patient restraint for examinations, x-rays, and sample collection
- Sample collection and laboratory procedures
- Efficient and detailed medical record-keeping
- Surgical assistance
- Multitasking
- Excellent communication and problem-solving skills
- Emergency response
- Subcutaneous, IV, and IM administration
- Medical terminology
- Restraint, sample collection, husbandry/care knowledge, SQ/IV/IM/Oral administration in most exotics and small animals
Certification
- Fear Free Certified - Fear Free Pets.
- BLS / ALS Certified - RECOVER.
- CO Driver's License.
Personal Information
Authorized To Work: US for any employer
Timeline
Veterinary Assistant
Thrive Affordable Vet Care / Vetco Total Care
12.2020 - Current
Veterinary Receptionist
Thrive Affordable Vet Care
07.2020 - 12.2020
Key Holder / Sales Associate
Petsense
04.2019 - 03.2020
Call Center Representative
The Results Companies
12.2018 - 03.2019
Delivery Driver
Jimmy John's Sandwiches
02.2018 - 12.2018
Shipping and Receiving Clerk
Torrid
11.2017 - 03.2019
Sales Associate
American Eagle Outfitters
10.2017 - 09.2018
Sales/Cashier
Kohls
10.2016 - 08.2017
Host / Assistant Food Runner
Olive Garden
12.2015 - 09.2016
Horse / Livestock Caretaker
Apple Holler
06.2015 - 09.2016
- Fear Free Certified - Fear Free Pets.
- BLS / ALS Certified - RECOVER.
- CO Driver's License.
Veterinary Technician Degree - Veterinary Science
Front Range Community College
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