Nicole Burke
Londonderry,NH
Summary
Enthusiastic and customer-focused service professional seeking to transition to an entry-level admissions counselor position at Southern New Hampshire University. Eager to apply a proven ability to build rapport with a diverse population while professionally and positively representing the University.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Server/Bartender
99 Restaurant
Londonderry , NH
09.2009 - Current
- Provide friendly, efficient service to customers.
- Provide excellent service to a high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provide exceptional customer service by being polite, attentive, positive, and empathetic in all interactions.
- Accurately record food and beverage orders, mix and serve alcoholic beverages, and manage the bar area by tracking inventory and maintaining cleanliness.
- Problem solver, using product knowledge and communication skills to handle conflict and escalated situations, while providing excellent service.
- Delivered food and drink orders promptly and courteously.
- Assist in training new servers and bartenders.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Burgundy's Billiards and Pub
Derry, NH
08.2005 - 08.2009
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food and drink orders promptly and courteously.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Samantha's Restaurant and Bar
Salem, NH
07.2003 - 07.2005
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food and drink orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Applebee's Grill + Bar
Derry, NH
05.2000 - 07.2003
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food and drink orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Key West Club
Salem, NH
06.1998 - 05.2000
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food and drink orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Dennys Restaurant
Salem, NH
10.1996 - 05.1998
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food and drink orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Salem High School
Salem, NH06-1997
Skills
- Exceptional customer service
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Memory retention
- Positive and professional
- Multitasking and organization
Certification
- Boston Bartending School of America, Nashua, NH 2003
Timeline
Server/Bartender
99 Restaurant
09.2009 - Current
Server
Burgundy's Billiards and Pub
08.2005 - 08.2009
Server
Samantha's Restaurant and Bar
07.2003 - 07.2005
Server
Applebee's Grill + Bar
05.2000 - 07.2003
Server
Key West Club
06.1998 - 05.2000
Server
Dennys Restaurant
10.1996 - 05.1998
High School Diploma -
Salem High School
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