Nicole Butler
Dundalk,MD
Overview
19
19
years of professional experience
Work History
Banquet Server
Kent Manor Inn & Restaurant
Eastern Shore, MD
05.2021 - Current
- Setting up events to create eye appealing tables by arranging place settings with fresh tablecloths, napkins and tableware
- Greeted and served guest with respect and genuine kindness throughout the event
- Handled food safely and kept spaces clean to protect customers from foodborne illness while maintaining proper sanitation procedures
- Collaborated with kitchen staff to deliver food smoothly for excellent customer service
- Carried appetizers and served plated dinners around events to guests without dropping trays
- Addressed concerns or complaints quickly, improving service, escalating resolution for customer satisfaction
- Collected dishes promptly after each course, cleared crums, used glassware with the exception of water glasses
- Walked among tables and refilled water glasses, and offer a variety of hot beverages with condiments
- Prompt breakdown and clean up requires removal of all items in order to reorganizing room for next event
Misses Sales Associate
Bon Ton Department Store
Wilkes-Barre , PA
06.2006 - 11.2007
- Arranged new merchandise with signage, appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Built trusting relationships with customers by making personal connections
- Acted as initial contact in addressing customer concerns
- Met merchandise processing standards and maintained organized and accessible work area
- Processed orders through company system and coordinated product deliveries
- Prepared cash deposits between $200-$350 with zero discrepancies
Education
Bachelor of Arts - English And Creative Nonfiction Writing
Southern New Hampshire University
Manchester Center, NH04.2022
OHSA Lifetime Certified - General Industry
OSHAcademy
Beaverton, OR11.2015
Timeline
Banquet Server
Kent Manor Inn & Restaurant
05.2021 - Current
Misses Sales Associate
Bon Ton Department Store
06.2006 - 11.2007
Bachelor of Arts - English And Creative Nonfiction Writing
Southern New Hampshire University
OHSA Lifetime Certified - General Industry
OSHAcademy