Nicole Buzzar
Clayton,NC
Summary
Dynamic Digital Team Lead with a proven track record at Walmart, excelling in customer focus and conflict resolution. Expert in process optimization and training, enhancing team performance and operational efficiency. Skilled in Microsoft Office and OSHA compliance, fostering a collaborative environment that drives results and elevates customer satisfaction.
Overview
25
25
years of professional experience
Work History
Digital Team Lead
Walmart
Garner, NC
04.2024 - Current
- Supervised daily operations to ensure efficient workflow and maintain high standards of customer service.
- Trained team members on best practices for inventory management and customer engagement techniques.
- Implemented process improvements to enhance productivity and streamline store operations.
- Conducted regular performance evaluations to foster professional development among team members.
- Coordinated schedules and delegated tasks to optimize team performance during peak hours.
- Resolved customer inquiries and complaints effectively, promoting a positive shopping experience.
- Led team in achieving operational excellence through process optimization and effective workflow management.
- Mentored and trained over 20 new employees, fostering skill development and promoting a collaborative work environment.
DSD Receiving/Claims Manager
Walmart
Clayton,NC
05.2002 - Current
- Implemented quality control measures to ensure accuracy in claims assessment and documentation standards.
- Maintaining daily objectives and ensuring work goals are met optimally.
- Design and implement various policies and procedures for claims.
- Maintaining daily paperwork by preparing, filling, and mailing.
- Analyzed claim data to identify trends, providing insights for process improvements and risk management.
- Documented and communicated timely claims information while supporting accurate outcomes and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
Substitute Teacher
Preeminent Charter School
Raleigh, NC
08.2001 - 05.2022
- Implemented lesson plans to ensure continuity of education during teacher absences.
- Facilitated classroom management to maintain a productive learning environment.
- Adapted teaching methods to accommodate diverse learning styles and needs.
- Collaborated with staff to support student engagement and academic success.
- Developed rapport with students, fostering a positive classroom atmosphere.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
Collections/Customer Service Representative
Absolute Collections
Raleigh, NC
11.2000 - 08.2001
- Managed high-volume customer inquiries regarding account balances and payment options.
- Resolved disputes effectively, ensuring customer satisfaction and retention.
- Analyzed customer feedback to identify service improvement opportunities consistently.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
- Identified trends in delinquent accounts through regular analysis of account data, allowing for targeted intervention strategies to increase recoveries.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH06-2026
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2025
High School Diploma -
Sheridan Vocational Technical Center
Hollywood, FL06-1999
Skills
- Detail-oriented approach
- Proficient in conflict management
- Customer-oriented mindset
- Coaching and mentoring
- OSHA Compliance
- Experienced with Microsoft Office applications
- Medical Terminology
- IDX
- Oracle
- DOS
- Smart system
- Digital Champion for September and December 2025
Languages
English
Timeline
Digital Team Lead
Walmart
04.2024 - Current
DSD Receiving/Claims Manager
Walmart
05.2002 - Current
Substitute Teacher
Preeminent Charter School
08.2001 - 05.2022
Collections/Customer Service Representative
Absolute Collections
11.2000 - 08.2001
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Sheridan Vocational Technical Center