Jessica Martinez
El Paso,TX
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
2004
2004
years of post-secondary education
Work History
Digital Team Lead
Walmart
El Paso, Texas
08.2025 - Current
- Lead daily operations for Online Grocery Pickup & Delivery (OGP/Digital), ensuring on-time order fulfillment and customer satisfaction
- Coach, train, and support associates to improve First Time Pick (FTP), pick rates, dwell time, and wait times
- Assign labor and manage coverage using digital tools to meet business demand and workload volume
- Monitor and analyze digital metrics, identify performance gaps, and implement corrective action plan
- Conduct accountability conversations, recognition, and performance feedback to drive associate engagement
- Ensure compliance with Walmart processes, safety standards, and digital operating procedures
- Resolve customer issues, order exceptions, substitutions, and escalations efficiently
- Partner with coaches and store leadership to align digital goals with overall store performance
- Partner with coaches and store leadership to align digital goals with overall store performance
- Maintain a safe, organized backroom and staging area to support efficient workflows
- Adapt quickly to changing priorities, high-volume days, and staffing challenges
- Delivered high-quality customer support for Online Grocery Pickup & Delivery, resolving order issues, substitutions, delays, and complaints
- Handled customer escalations with professionalism, empathy, and solution-focused communication
- Ensured customer satisfaction by meeting service standards for on-time pickup, order accuracy, and wait times
- Communicated clearly with customers in person and by phone regarding order status, issues, and resolutions.
Asset protection operations
Walmart
El Paso, Tx
04.2019 - 07.2025
- Investigated and processed customer return claims while ensuring policy compliance and fraud prevention
- Supported Asset Protection operations by identifying irregularities, documenting findings, and escalating concerns when necessary
- Handled and disposed of hazardous waste (HazWASTE) in compliance with safety, environmental, and company regulations
- Maintained accurate documentation and logs related to hazardous materials
- Performed receiving duties, including verifying incoming shipments, reconciling paperwork, and addressing discrepancies
- Ensured proper handling, storage, and processing of damaged, returned, and high-risk merchandise
- Collaborated with Asset Protection, management, and operations teams to reduce shrink and operational risk
- Followed strict safety protocols while maintaining organized receiving and claims
Fresh stocker
Walmart
El Paso
02.2018 - 03.2019
- Stocked shelves with merchandise according to store layout and planograms.
- Maintained inventory levels by organizing and replenishing stock as needed.
- Assisted customers in locating products and answered inquiries promptly.
- Collaborated with team members to ensure efficient stocking processes and workflow.
- Monitored product expiration dates, removing outdated items from shelves regularly.
- Executed price changes and signage updates for promotions and sales events.
- Supported cleanliness and organization of stockroom and sales floor areas daily.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Provided customer service by answering questions about product location, price and availability.
Receiving Clerk
Walmart
El Paso, Texas
07.2012 - 01.2018
- Received shipments, verifying quantities and quality of products.
- Organized inventory in the warehouse for easy access and tracking.
- Operated pallet jacks for efficient merchandise
- Collaborated with team members to streamline receiving processes.
- Inspected incoming goods for damages and discrepancies.
- Maintained accurate records of received merchandise in inventory systems.
- Ensured cleanliness and safety of the receiving area at all times.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges .
- Assisted in the loading and unloading of materials when required.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Maintained dock security and monitored entries into and exits from receiving and other secure areas.
- Prepared documentation to track and report on damaged or missing items.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Traced missing material and shipments through vendor and customer communications.
Modular Team Associate
Walmart
El Paso, Tx
03.2012 - 06.2012
- Executed modular resets and revisions according to Walmart planograms, ensuring accurate product placement and spacing
- Set, moved, and adjusted shelving, fixtures, and displays to meet modular compliance standards
- Verified item location, labels, and pricing accuracy to support inventory integrity and customer experience
- Collaborated with store leadership and modular team members to complete resets efficiently and on schedule
- Utilized handheld devices and modular instructions to follow detailed layout specifications
- Identified and corrected modular issues, including missing labels, incorrect facings, and misplaced merchandise
- Maintained a safe, organized work environment while handling equipment and merchandise
- Assisted with stocking and zoning during and after modular resets to ensure sales floor readiness
- Assisted with stocking and zoning during and after modular resets to ensure sales floor readiness
- Adapted quickly to changing priorities and supported multiple departments as needed.
Sales Floor Associate
Walmart
El Paso
11.2011 - 02.2012
- Assisted customers with locating and selecting pharmacy, cosmetic, and health & beauty products, providing product knowledge and excellent customer service
- Maintained fully stocked, zoned, and organized sales floor to meet Walmart merchandising standards
- Ensured accurate pricing, labeling, and shelf integrity, correcting discrepancies as needed.
- Supported pharmacy area operations by maintaining cleanliness, compliance, and product availability (non-licensed duties only)
- Set and maintained cosmetic displays, ensuring proper presentation and planogram compliance
- Monitored product expiration dates and removed outdated or damaged merchandise
- Processed product returns and handled claims following company procedures
- Assisted with inventory management, including restocking, down-stocking, and backroom organization
- Followed safety, sanitation, and shrink-reduction practices in high-traffic and regulated areas.
- Assisted customers in locating products on the sales floor.
- Monitored sales floor for cleanliness and organization throughout shifts.
- Trained new associates on store operations and customer engagement.
Education
Socorro High School
El Paso, TXSome College (No Degree) - Criminal Justice
El Paso Community College
El Paso, TXSkills
Customer-focused operations professional with strong experience in customer support, digital fulfillment, merchandising, and asset protection Proven ability to resolve customer issues, coach teams, manage high-volume workflows, and maintain compliance with safety and company standards Adaptable, detail-oriented, and committed to continuous improvement
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Digital Team Lead
Walmart
08.2025 - Current
Asset protection operations
Walmart
04.2019 - 07.2025
Fresh stocker
Walmart
02.2018 - 03.2019
Receiving Clerk
Walmart
07.2012 - 01.2018
Modular Team Associate
Walmart
03.2012 - 06.2012
Sales Floor Associate
Walmart
11.2011 - 02.2012
Socorro High School
Some College (No Degree) - Criminal Justice
El Paso Community College