Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Calloway

Muskegon,MI

Summary

Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Corrections Transportation Officer

E.C. Brooks Correctional Facility
08.2005 - 03.2023

Transported Prisoners via passenger vehicles ranging from automobiles to busses to various detinations such as county jails, medical appointments, court details, surgery appointments and also transfers to different facilities, while ensuring that all Department security procedures were followed.


Applied restraints ie. bellychains, legirons, and blackboxes to transport prisoners, while maintaining vigilant adherence to all Departmental policies and procedures.


Maintained a high level of security and professionalism, while also making sure that all prisoners and civillians were kept safe while out in the public.

Acting Corrections Transportation Sergeant

E.C. Brooks Correctional Facility
06.2018 - 05.2019

Supervised 10 Transportation officers within my cadre, which I had to make sure a schedule was made and dispersed every day so everyone knew what their assignments were for the day. And made sure that all work was completed for that day


I made sure that each officer did there assignment and paperwork daily and weekly, as I was in charge of signing and going over weekly and daily sheets for monthly reports.


Made sure that all keys and vehicles were accounted for along with all restraints on a daily basis.

Correctional Officer

E.C. Brooks Correctional Facility
06.2000 - 07.2005
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.

Education

Surgical Technology

Baker College
Muskegon, MI

No Degree - Criminal Justice

Muskegon Community College
Muskegon, MI
1997

High School Diploma -

Muskegon High School
Muskegon, MI
06.1991

Skills

  • Vehicle Inspection Procedures
  • Team Leadership Qualities
  • Dispatch Coordination
  • Driver supervision
  • Conflict resolution techniques
  • Decision Making Aptitude

Timeline

Acting Corrections Transportation Sergeant

E.C. Brooks Correctional Facility
06.2018 - 05.2019

Corrections Transportation Officer

E.C. Brooks Correctional Facility
08.2005 - 03.2023

Correctional Officer

E.C. Brooks Correctional Facility
06.2000 - 07.2005

Surgical Technology

Baker College

No Degree - Criminal Justice

Muskegon Community College

High School Diploma -

Muskegon High School
Nicole Calloway