Nicole Campbell
Orlando,Florida
Summary
Accomplished Banquet and Events Manager skilled in planning and executing diverse functions. Delivers exceptional guest experiences through effective team leadership and multitasking capabilities. Enhances operational efficiency while ensuring satisfaction for clients and executive leadership. Past clients include the U.S. Golf Association, Boys & Girls Club of Indian River County, Hibiscus Children's Center, Humane Society of Vero Beach, VNA & Hospice Association, and Indian River Habitat for Humanity.
Overview
11
11
years of professional experience
Work History
Front of House Manager
Universal Helios Grand Hotel, A Loews Hotel
Orlando, Florida
03.2026 - Current
- Facilitated pre-opening operations by interviewing, hiring, and training a team of 30 members to ensure readiness for launch.
- Implemented operational procedures to enhance dining experience and workflow efficiency.
- Created employee schedules to align with business needs and optimize labor costs.
- Oversaw daily restaurant operations, including scheduling, budgeting, and inventory control to maintain efficient functioning.
Front of House Manager
Restaurants at Maison Martinique
Vero Beach, Florida
06.2022 - 01.2025
- Prioritized and assigned tasks to team members in high-volume situations.
- Promoted open communication between FOH and BOH teams to ensure seamless collaboration.
- Maintained knowledge of current food terminology, food service techniques, and sanitation standards.
- Specialized in coordinating large group reservations and private banquets leading the team to exceed guest expectations.
Banquet & Events Manager
The Moorings Yacht & Country Club
Vero Beach, Florida
09.2019 - 05.2022
- Managed yearly calendar consisting of member & private events for a membership of 1000+.
- Led non-member site inspections to generate private event bookings and increase revenue in our off-season.
- Created all event documents including proposals, contracts, BEOs, floor plans, and invoices.
- Managed staff assignments and provided training to enhance fine dining service quality.
- Conducted weekly department head meetings to review BEOs.
- Resolved issues during events promptly to maximize guest satisfaction.
Catering & Special Events Manager
Orchid Island Golf & Beach Club
Vero Beach, Florida
06.2017 - 09.2019
- Coordinated logistics for high-profile club events, private banquets and offsite member catering across multiple venues.
- Oversaw on-site logistics during events, such as set-up, audio and visual equipment setup, service, and breakdown.
- Managed event budgets, tracking expenses and ensuring compliance with financial guidelines.
- Built robust vendor network to secure cost-effective, high-quality services.
Banquet Captain
Hard Rock at Universal Citywalk
Orlando, Florida
05.2015 - 07.2017
- Created team assignments with specific parameters to effectively complete event setup ahead of schedule.
- Cultivated key client relationships by assisting in menu tastings and site visits of 160,000 sq. ft. venue.
- Managed inventory of banquet and event supplies, ensuring availability for seamless event execution.
- Processed client invoices and collected final payments using Delphi and Micros systems, contributing to efficient financial transactions.
Education
Bachelor of Science - Event Management
Rosen College of Hospitality
Orlando, FloridaSkills
- Client needs assessment
- Complaint resolution
- Performance goal achievement
- Team performance and satisfaction evaluation
- Real-time problem solving
- Open communication promotion
Timeline
Front of House Manager
Universal Helios Grand Hotel, A Loews Hotel
03.2026 - Current
Front of House Manager
Restaurants at Maison Martinique
06.2022 - 01.2025
Banquet & Events Manager
The Moorings Yacht & Country Club
09.2019 - 05.2022
Catering & Special Events Manager
Orchid Island Golf & Beach Club
06.2017 - 09.2019
Banquet Captain
Hard Rock at Universal Citywalk
05.2015 - 07.2017
Bachelor of Science - Event Management
Rosen College of Hospitality