Nicole Cano
Miami,Fl
Summary
Dynamic Plastic Surgery Coordinator with a proven track record at South Florida Center for Plastic Surgery, excelling in patient coordination and insurance verification. Recognized for enhancing patient satisfaction through effective communication and meticulous documentation. Adept at multitasking and fostering teamwork, ensuring seamless surgical experiences and optimal patient outcomes.
Overview
16
16
years of professional experience
Work History
Plastic Surgery Coordinator
South Florida Center for Plastic Surgery
05.2023 - Current
- Coordinated patient scheduling and surgical procedures to optimize clinic workflow.
- Managed pre-operative assessments and documentation for surgical candidates.
- Facilitated communication between surgeons, patients, and insurance providers to ensure clarity.
- Developed and maintained comprehensive records in electronic medical record (EMR) systems.
- Streamlined appointment confirmation process, improving patient follow-up efficiency.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Conducted thorough follow-ups with patients post-surgery to monitor progress and provide necessary support regarding their recovery.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
- Maintained professional and technical knowledge by attending educational workshops, reviewing publications and participating in professional societies.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
Wound Care Coordinator
Rx Healing
02.2020 - 02.2022
- Coordinated patient assessments to develop personalized wound care plans.
- Educated patients on wound management techniques and prevention strategies.
- Collaborated with interdisciplinary teams to ensure optimal patient outcomes.
- Monitored healing progress and adjusted treatment plans as necessary.
- Managed documentation compliance for patient records and treatment efficacy.
- Analyzed patient feedback to identify areas for service improvement.
- Streamlined documentation processes to improve efficiency and maintain accurate patient records.
- Identified patients requiring debridement procedures and alerted attending physician.
- Maintained up-to-date knowledge in the field of wound care by attending conferences, workshops, webinars, studying journalsarticles.
- Monitored patient progress closely with timely follow-ups, adjusting treatment plans as needed for successful healing outcomes.
- Improved patient outcomes by developing and implementing comprehensive wound care plans.
- Reduced the occurrence of hospital-acquired pressure injuries through proactive risk assessments and preventative measures.
- Demonstrated exceptional leadership skills while managing a team focused on delivering high-quality patient-centered care.
- Developed treatment plans according to current wound care protocols.
- Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
- Documented and examined patient recovery and reported progress to doctors for effective management.
Certified Medical Assistant
Children’s Plastic Surgery Institution Dr. Erik Stelnicki
05.2012 - 10.2015
- Assisted in patient intake and medical histories to streamline appointment processes.
- Prepared examination rooms, ensuring cleanliness and readiness for procedures.
- Supported physicians during patient examinations, enhancing workflow efficiency.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Educated patients on post-operative care instructions to promote recovery and satisfaction.
- Coordinated with surgical teams to ensure timely scheduling of procedures and follow-ups.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Certified Medical Assistant
Memorial West Hospital
01.2010 - 03.2011
- Implemented new office protocols that improved patient interaction and clinic operations.
- Mentored junior staff in best practices for patient care and administrative duties.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Prepared examination rooms, ensuring cleanliness and readiness for procedures.
- Supported physicians during patient examinations, enhancing workflow efficiency.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Educated patients on post-operative care instructions to promote recovery and satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Associate of Arts - Business
Miami Dade College
Miami, FLHigh School Diploma - Higher School
Everglades High School
Miramar, FL06.2009
Skills
- HIPAA compliance
- Patient check-in
- Patient coordination
- Office administration
- Post operative care
- Insurance verification
- Maintaining confidentiality
- Facility coordinating
- Updating charts
- Patient relations
- Payment collection
- Schedule coordination
- Calendar management
- Pre-operative review
- Pre-authorization management
- Copay collecting
- Documentation scanning
- Insurance pre-certifications
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Collaboration and teamwork
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Verbal and written communication
- Adaptability and flexibility
- Organization and time management
- Electronic health records
- Flexible schedule
- Patient registration
- Data entry
- Filing systems
- Task prioritization
- Patient care coordination
- Office management
- Self motivation
- Staff leadership
- Scheduling tests and procedures
- Medical terminology
- Analytical thinking
- Documentation review
- Clerical skills
- CPR certified
- Goal setting
- Appointment scheduling
- Professionalism
- Office coordination
- Patient referral
- Medical records verification
- Calendar and appointment management
- Payment scheduling and collection
- Workflow management
- Time management abilities
Languages
Spanish
Full Professional
Timeline
Plastic Surgery Coordinator
South Florida Center for Plastic Surgery
05.2023 - Current
Wound Care Coordinator
Rx Healing
02.2020 - 02.2022
Certified Medical Assistant
Children’s Plastic Surgery Institution Dr. Erik Stelnicki
05.2012 - 10.2015
Certified Medical Assistant
Memorial West Hospital
01.2010 - 03.2011
Associate of Arts - Business
Miami Dade College
High School Diploma - Higher School
Everglades High School