Nicole Carro
Shelby Township,MI
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged teamwork and quality assurance skills at Meijer to mentor staff and improve service standards. My background spans from housekeeping to customer care management, focusing on relationship building and efficient problem-solving, significantly boosting customer satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Housekeeper
Front Door Housekeeping
Utica, MI
04.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Assistant Manager of Operations
Meijer
Rochester, MI
10.2023 - 02.2024
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Customer Care Manager
Blo Hookah and Vape
Shelby, MI
10.2021 - 04.2022
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
Car Wash Attendant
Clean View Auto Wash
Shelby Township Mi
12.2020 - 10.2021
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
Restaurant Hostess
Filippas
Shelby Township Mi
05.2020 - 11.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Utica High School
Utica, MI05.2023
Skills
- Teamwork
- Customer Service
- Excellent oral and written communication
- Customer service-focused
- Complex Problem-Solving
- Guest Relations
- Quality Assurance
- Time Management
- Multitasking and Prioritizing
- Team Support and Collaboration
- Professional and Courteous
- Relationship Building
- Data Entry
- Electronic Communication
Timeline
Housekeeper
Front Door Housekeeping
04.2024 - Current
Assistant Manager of Operations
Meijer
10.2023 - 02.2024
Customer Care Manager
Blo Hookah and Vape
10.2021 - 04.2022
Car Wash Attendant
Clean View Auto Wash
12.2020 - 10.2021
Restaurant Hostess
Filippas
05.2020 - 11.2020
Utica High School