Nicole Carter
Sr. Project Manager
Edgewood,WA
Summary
Results-driven leader with 20 years of customer service experience and over 8 years managing complex construction programs across multiple sites. Expertise in building high-performing teams and driving operational excellence to enhance customer experiences. Certified Six Sigma Green Belt, skilled in incident management, performance monitoring, and process improvement. Proficient in strategic planning, stakeholder engagement, and conflict resolution, focused on aligning organizational goals with superior service delivery.
Overview
17
17
years of professional experience
Work History
Project Manager III-Headquarters- Planning & Implementation
Comcast
Puyallup
01.2026 - 12.2026
- Define project objectives, scope, timelines, and success criteria.
- Develop detailed project plans, schedules, and resource allocations.
- Coordinate and lead cross-functional teams throughout the project lifecycle.
- Oversee project implementation to ensure delivery within scope, budget, and schedule.
- Track milestones and monitor progress using project management tools.
- Identify, assess, and mitigate project risks and issues.
- Serve as primary liaison between stakeholders, leadership, vendors, and technical teams.
- Ensure clear communication and alignment across all project participants.
- Maintain accurate and up-to-date project documentation.
- Conduct quality assurance checks on project deliverables.
- Ensure compliance with organizational, contractual, and regulatory requirements.
- Prepare and deliver project updates, dashboards, or reports to leadership.
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies for multiple initiatives.
- Mentored junior project managers, fostering professional growth and knowledge sharing within the team.
- Analyzed project performance metrics to drive continuous improvement in processes and outcomes.
- Coordinated with external vendors to ensure alignment with project goals and specifications.
- Presented project updates to senior leadership, facilitating informed decision-making and strategic planning.
Project Manager III // West Division Change Management
Comcast
Puyallup
01.2024 - 12.2025
- Developed project plans, identifying key milestones and resource requirements.
- Implemented risk management strategies to mitigate potential project delays.
- Utilized Agile methodologies to enhance team collaboration and project efficiency.
- Analyzed project performance metrics to drive continuous improvement initiatives.
- Coordinated communication between departments, ensuring alignment on project progress and challenges.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Led cross-functional teams to deliver complex projects on time and within budget.
Fiber Project Manager III | Construction
Comcast
Puyallup
01.2022 - 12.2024
- Lead high-profile projects for clients including Amazon, Google, Apple, and the State of Washington.
- Drive communication strategies to reduce escalations and improve stakeholder engagement.
- Capital Budgeting.
- Safety Policies.
- Strategic Leadership.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Analyzed project performance metrics to identify trends and optimize future projects.
- Developed project plans, timelines, and resource allocation strategies for multiple initiatives.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Analyzed project performance data to identify areas of improvement.
- Implemented process improvements that enhanced operational efficiency and reduced risks.
- Fostered stakeholder relationships to align project objectives with business goals.
- Coordinated communication between departments to ensure project alignment and accountability.
- Met project deadlines without sacrificing build quality or workplace safety.
Construction Coordinator II
Comcast
Puyallup
01.2017 - 12.2022
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Developed and implemented process improvements to enhance operational productivity.
- Led cross-functional teams in resolving project-related issues to maintain timeline adherence.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Achieved maximum cost effectiveness by providing value engineering for construction means and methods.
- Formulated quality assurance and safety standards to comply with construction plans.
Product Sales Coordinator I
Comcast
Smyrna
01.2015 - 12.2017
- Coordinated sales activities to enhance operational efficiency and support team objectives.
- Managed customer inquiries and provided solutions, ensuring high levels of satisfaction.
- Developed and maintained comprehensive sales reports for strategic decision-making.
- Assisted in the planning and execution of marketing campaigns to drive product awareness.
- Trained new sales staff on processes, tools, and best practices for optimal performance.
- Analyzed sales data to identify trends and recommend actionable insights for improvement.
- Supported inventory management efforts by monitoring stock levels and coordinating replenishment orders.
Traffic Coordinator
Comcast Spotlight
Alpharetta
01.2014 - 12.2015
- Coordinated traffic schedules to optimize advertising delivery timelines.
- Collaborated with cross-functional teams to ensure seamless campaign execution.
- Trained junior staff on traffic management software and best practices.
- Developed process improvements that reduced turnaround time for ad placements.
- Built project timelines, team delegation plans and provided instructions for task completion.
- Organized frequent meetings for team members to report and track status of material movement.
- Coordinated traffic flow and logistics to enhance transportation efficiency across multiple sites.
Interim Supervisor (Billing)
Comcast
Decatur
01.2014 - 12.2014
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Conducted regular performance evaluations to identify areas for improvement and development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Repair/Billing Specialist
Comcast
Alpharetta
01.2012 - 12.2014
- Managed billing processes for accuracy and compliance with company policies.
- Coordinated invoice generation and distribution to clients, ensuring timely delivery.
- Resolved billing discrepancies through detailed analysis and effective communication.
- Implemented improvements in billing software to enhance workflow efficiency.
- Developed training materials for new hires on billing systems and protocols.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Collections Coordinator
Comcast
Fife
01.2010 - 12.2012
- Resolved customer inquiries and disputes, maintaining a high level of customer satisfaction throughout the collections process.
- Managed inbound and outbound communication for collections, ensuring timely payments and reducing delinquencies.
- Collaborated with cross-functional teams to streamline processes related to payment collection and account management.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
Education
Certificate - Six Sigma Green Belt Certified
Management And Strategy Institute
Virtual06.2025
Certificate - Business Management Essentials Certified
Management And Strategy Institute
Virtual05.2023
Certificate - Six Sigma White Belt Certified
Management And Strategy Institute
Virtual09.2022
Certificate - Certified Team Supervisor
Management And Strategy Institute
Virtual03.2022
Certificate - Six Sigma Yellow Belt Certified
Management And Strategy Institute
Virtual02.2022
GED - Basic Studies
Tacoma Community College
Tacoma, WA07.2021
Skills
- Project management and planning
- Process improvement strategies
- Agile methodologies
- Stakeholder communication and engagement
- Vendor management
- Budget control
Accomplishments
• Delivered $5M+ in capital fiber and infrastructure projects annually.
• Maintaining 98–100% on-time delivery across complex.
• Multi-site builds.
• Led high-visibility technical programs for clients such as Amazon, Google, Apple, and the State of Washington, achieving zero schedule overruns and consistent 95%+ stakeholder satisfaction.
• Recovered a lagging infrastructure project by realigning timelines and removing blockers, preventing $250K in projected delays and improving workflow efficiency by 12%.
• Coordinated execution across 5–8 cross-functional departments, improving alignment and reducing handoff delays by 25%., Drove regional collaboration as 'Voice of the Regions,' increasing adoption of new processes by 40% across the West Division.
• Maintained 100% project continuity during two restructurings, ensuring zero missed milestones and uninterrupted delivery during organizational change., Reduced span-replacement rework by 30% and shortened cycle time by 15–20% through workflow mapping and standardization.
• Led division-wide rollout of new operational processes, resulting in a 20% increase in productivity and improved compliance across multiple markets., Implemented Lean Six Sigma improvements that decreased cycle-time variance by 18%, boosted reporting accuracy by 30%, and improved documentation completeness to 99%.
• Implemented a prioritized permitting tracker that reduced permitting delays by 35% and improved cross-department response times by 20%.
• Proactively resolved high-impact risks across construction programs, contributing to 95% risk-mitigation success rate across managed projects.
• Strengthened stakeholder communication processes, reducing escalations by 40% and improving engagement across field and leadership teams.
• Managed end-to-end delivery of 100+ fiber, MDU, SDU, RBB, SBB, and Metro-E projects per year with consistent compliance to safety, permitting, and regulatory standards.
• Oversaw vendor and contractor partnerships supporting $10M+ in annual construction work, maintaining 98% contract adherence and high-quality performance., Improved accuracy of documentation, invoicing, and reporting by 35–50% through system audits, training, and process updates.
• Coached and supported cross-functional teams of 20–50 personnel, increasing team productivity by 15% and raising engagement scores in feedback cycles.
• Empowered team leads through structured delegation and communication, resulting in 25% faster execution on recurring tasks and improved ownership.
• Delivered training and development programs that improved team capability and reduced onboarding time by 30%.
• Improved customer satisfaction by 20%+ through proactive communication, accurate delivery timelines, and streamlined issue resolution.
• Strengthened vendor partnerships, reducing construction delays by 25% and improving coordination quality across multiple scopes of work.
• Managed business service and technical support workflows that consistently met 95–100% of performance KPIs across multiple roles.
• Supported multiple business lines (SMB, MDU, enterprise, rural broadband), improving delivery accuracy by 30% and reducing operational bottlenecks across the region.
• Led capital budgeting and prioritization efforts for large-scale builds, maintaining major construction programs.
• Improved operational reporting and data accuracy by 40%, enhancing visibility for leadership decision-making.
• Maintaining 98–100% on-time delivery across complex.
• Multi-site builds.
• Led high-visibility technical programs for clients such as Amazon, Google, Apple, and the State of Washington, achieving zero schedule overruns and consistent 95%+ stakeholder satisfaction.
• Recovered a lagging infrastructure project by realigning timelines and removing blockers, preventing $250K in projected delays and improving workflow efficiency by 12%.
• Coordinated execution across 5–8 cross-functional departments, improving alignment and reducing handoff delays by 25%., Drove regional collaboration as 'Voice of the Regions,' increasing adoption of new processes by 40% across the West Division.
• Maintained 100% project continuity during two restructurings, ensuring zero missed milestones and uninterrupted delivery during organizational change., Reduced span-replacement rework by 30% and shortened cycle time by 15–20% through workflow mapping and standardization.
• Led division-wide rollout of new operational processes, resulting in a 20% increase in productivity and improved compliance across multiple markets., Implemented Lean Six Sigma improvements that decreased cycle-time variance by 18%, boosted reporting accuracy by 30%, and improved documentation completeness to 99%.
• Implemented a prioritized permitting tracker that reduced permitting delays by 35% and improved cross-department response times by 20%.
• Proactively resolved high-impact risks across construction programs, contributing to 95% risk-mitigation success rate across managed projects.
• Strengthened stakeholder communication processes, reducing escalations by 40% and improving engagement across field and leadership teams.
• Managed end-to-end delivery of 100+ fiber, MDU, SDU, RBB, SBB, and Metro-E projects per year with consistent compliance to safety, permitting, and regulatory standards.
• Oversaw vendor and contractor partnerships supporting $10M+ in annual construction work, maintaining 98% contract adherence and high-quality performance., Improved accuracy of documentation, invoicing, and reporting by 35–50% through system audits, training, and process updates.
• Coached and supported cross-functional teams of 20–50 personnel, increasing team productivity by 15% and raising engagement scores in feedback cycles.
• Empowered team leads through structured delegation and communication, resulting in 25% faster execution on recurring tasks and improved ownership.
• Delivered training and development programs that improved team capability and reduced onboarding time by 30%.
• Improved customer satisfaction by 20%+ through proactive communication, accurate delivery timelines, and streamlined issue resolution.
• Strengthened vendor partnerships, reducing construction delays by 25% and improving coordination quality across multiple scopes of work.
• Managed business service and technical support workflows that consistently met 95–100% of performance KPIs across multiple roles.
• Supported multiple business lines (SMB, MDU, enterprise, rural broadband), improving delivery accuracy by 30% and reducing operational bottlenecks across the region.
• Led capital budgeting and prioritization efforts for large-scale builds, maintaining major construction programs.
• Improved operational reporting and data accuracy by 40%, enhancing visibility for leadership decision-making.
Certifications Training
- Lean Six Sigma - Green Belt, 06/01/25
- AI Project Management Certificate, 12/01/23
- Certified Team Supervisor, 06/01/23
- Business Management Essentials - Advanced, 05/01/23
- Lean Six Sigma (White & Yellow Belts), 01/01/20 - 12/31/22
- Link 2 Leadership, 12/01/21
- Intro to Leadership, 08/01/20
Language Fluency
English
Professional Development Engagement
- Women's Network ERG, 06/01/21
- BEN Employee Network Board Member, 04/01/21 - Present
- Training & Feedback Council, 02/01/21
- Leadership Pod Meetings, 06/01/22
Timeline
Project Manager III-Headquarters- Planning & Implementation
Comcast
01.2026 - 12.2026
Project Manager III // West Division Change Management
Comcast
01.2024 - 12.2025
Fiber Project Manager III | Construction
Comcast
01.2022 - 12.2024
Construction Coordinator II
Comcast
01.2017 - 12.2022
Product Sales Coordinator I
Comcast
01.2015 - 12.2017
Traffic Coordinator
Comcast Spotlight
01.2014 - 12.2015
Interim Supervisor (Billing)
Comcast
01.2014 - 12.2014
Repair/Billing Specialist
Comcast
01.2012 - 12.2014
Collections Coordinator
Comcast
01.2010 - 12.2012
Certificate - Six Sigma Green Belt Certified
Management And Strategy Institute
Certificate - Business Management Essentials Certified
Management And Strategy Institute
Certificate - Six Sigma White Belt Certified
Management And Strategy Institute
Certificate - Certified Team Supervisor
Management And Strategy Institute
Certificate - Six Sigma Yellow Belt Certified
Management And Strategy Institute
GED - Basic Studies
Tacoma Community College