Nicole Cary-Blount
Waldorf,MD
Summary
Adept Train Operator and Pharmacy Assistant with a proven track record in passenger assistance and safety protocols adherence. At Washington Metropolitan Area Transit Authority, Metro, and Gaint Foods, I enhanced customer service and safety, leveraging my problem-solving skills and emergency management expertise. Demonstrated ability to mentor and improve operational standards, embodying professionalism and empathy in customer interactions. Precise Train Operator with 26 years of experience managing rail movement and business operations. Proficient in job-related equipment operations. Well-versed in performing mechanical repairs and maintenance and operating track switches and derails.
Overview
30
30
years of professional experience
Work History
Train Operator
Washington Metropolitan Area Transit Authority, Metro
1996.06 - 2022.12
- Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
- Participated in company-sponsored training programs to expand knowledge of industry best practices and remain current on regulatory requirements.
- Efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
- Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
- Enhanced passenger safety by conducting thorough pre-trip inspections and adhering to strict operating procedures.
- Supported training initiatives for new hires, providing real-world experience as an experienced mentor in the field of train operations.
Pharmacy Assistant
Gaint Foods
1993.02 - 1996.10
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Education
High School Diploma -
Eastern Senior High
Washington DC06.1989
Skills
- Train Operation Expertise
- Passenger Assistance
- Safety Protocols Adherence
- Emergency Management
- Problem-Solving
Timeline
Train Operator
Washington Metropolitan Area Transit Authority, Metro
1996.06 - 2022.12
Pharmacy Assistant
Gaint Foods
1993.02 - 1996.10
High School Diploma -
Eastern Senior High
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