Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Casillas

Magna,UT

Summary

Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

10
10
years of professional experience

Work History

Receiving Supervisor

Biovation Labs
03.2023 - Current
  • Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
  • Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
  • Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
  • Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
  • Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
  • Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
  • Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.

Operations Analyst

Biovation Labs
03.2023 - Current
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining standards.
  • Assessed operational performance to identify areas for improvement.
  • Supported supervisor and associated team members to maintain system functionality.
  • Developed and updated tracking spreadsheets.
  • Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
  • Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
  • Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
  • Optimized operational efficiency by analyzing and streamlining processes.


Production Night Supervisor

Biovation Labs
03.2023 - Current
  • Facilitated smooth shift transitions by maintaining open communication between day and night teams.
  • Managed inventory control, ensuring adequate supplies were available for nightly operations.
  • Monitored employee attendance, addressing any issues promptly.
  • Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
  • Motivated staff by fostering a supportive work environment that encouraged continuous improvement in job performance.
  • Supervised overnight staff, delegating tasks to maintain productivity levels and meet deadlines.

Furniture Sales Associate

Rcwilley
04.2014 - 09.2023
  • Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
  • Contributed to a positive and welcoming store environment through excellent customer service skills.
  • Built strong relationships with clients, resulting in repeat business and a loyal customer base.
  • Increased store revenue by effectively upselling furniture and accessory items to customers.
  • Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
  • Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
  • Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
  • Provided training and mentorship to new sales associates, sharing best practices and fostering a collaborative team environment.
  • Enhanced customer satisfaction by providing personalized recommendations based on their specific needs and preferences.
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Collaborated with interior designers and decorators to provide customized furnishing solutions for residential and commercial projects.
  • Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
  • Attended trade shows and industry conferences to stay informed about emerging trends in furniture design, materials, and manufacturing techniques.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.

Retail Warehouse Coordinator

Sephora
09.2021 - 03.2023
  • Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
  • Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
  • Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
  • Monitored employee performance closely with regular evaluations and feedback sessions, promoting professional growth within the team.
  • Maintained a safe working environment by enforcing strict adherence to safety regulations and conducting regular inspections.
  • Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
  • Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
  • Ensured accurate inventory records through diligent cycle counts and regular audits.

Education

Granger High School
West Valley City, UT
2012

Skills

  • Computer Skills
  • Shipping and receiving
  • Warehouse Operations
  • Self-Motivated and Independent
  • Invoice reconciliation
  • Teamwork and Cooperation
  • Attention to Detail
  • Warehouse Safety
  • Warehousing Operations
  • Relationship Building
  • Inventory Management
  • Mentoring and training
  • Employee performance evaluation
  • Positive Attitude
  • Clear Communication
  • Information Verification
  • Daily Receipts Documentation

Timeline

Receiving Supervisor

Biovation Labs
03.2023 - Current

Operations Analyst

Biovation Labs
03.2023 - Current

Production Night Supervisor

Biovation Labs
03.2023 - Current

Retail Warehouse Coordinator

Sephora
09.2021 - 03.2023

Furniture Sales Associate

Rcwilley
04.2014 - 09.2023

Granger High School

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