Nicole Castorena
La Mirada,CA
Summary
Focused Billing Clerk skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
20
20
years of professional experience
Work History
Account Clerk
La Habra City School District
09.2024 - Current
- Process invoices, verify supporting documents, and resolve discrepancies with vendors and school departments.
- Provided clerical support to department, such as filing, copying, typing and scanning.
- Reconcile purchase orders, ensuring adherence to school district budgets.
- Communicate financial procedures and deadlines to site administrators and office staff.
- Maintain confidential financial records and support monthly and year-end financial closings.
- Used Business Plus database and Microsoft Excel, as well as Google Sheets, to manage and report financial transactions.
Customer Care Agent, Training Specialist
PSA
03.2021 - 10.2023
- Conducted meetings, seminars, and training sessions which led to unity of message across the department.
- Mentored new hires on company policies, procedures, and best practices in providing exemplary customer support.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
Certified Optician
Attentive Eye Care Optometry
05.2011 - 03.2021
- Educated patients on lens materials, designs, and features to lead to reduced fit remakes of lenses from the laboratory.
- Coordinated promotional events such as trunk shows, effectively showcasing new product lines while driving sales and community engagement.
- Collaborated with insurance providers to streamline claim processing, reducing paperwork for clients and ensuring timely reimbursements.
- Managed inventory of optical products.
- Performed accurate eye measurements to ensure proper fitting of eye wear, increasing customer comfort and reducing returns.
Optical Assistant
Whittier Eye Center
08.2010 - 05.2011
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eye wear purchases.
Courtesy Clerk
Ralphs Grocery Store
06.2005 - 12.2010
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
Education
Sunny Hills High School
Fullerton06.2007
Skills
- Communication Skills: Professional verbal and written communication in high-stakes or confidential situations
- Technical Proficiency: Microsoft Suite, Google Suite, Business Plus database, Salesforce
- Data entry
- Purchase orders
- Administrative skills
- Due diligence
- Spreadsheets proficiency
- Teamwork and collaboration
Accomplishments
Salesforce/ DialPad Roll out and Training— PSA
-Responsible for troubleshooting, creating training videos, tutorials, and providing needed instruction in order to introduce the program to the Customer Care Team.
Languages
Spanish
Limited Working
Chinese (Mandarin)
Limited Working
English
Native or Bilingual
Timeline
Account Clerk
La Habra City School District
09.2024 - Current
Customer Care Agent, Training Specialist
PSA
03.2021 - 10.2023
Certified Optician
Attentive Eye Care Optometry
05.2011 - 03.2021
Optical Assistant
Whittier Eye Center
08.2010 - 05.2011
Courtesy Clerk
Ralphs Grocery Store
06.2005 - 12.2010
Sunny Hills High School
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