Nicole Castrenze
Spencer
Summary
Dedicated facilities team member with extensive expertise in cleaning, stocking, and maintaining residential and commercial environments. Committed to ensuring tidy, sanitized spaces that enhance safety, comfort, and professionalism. Demonstrates strong organizational skills and a productive approach to managing multiple tasks independently or collaboratively, while proficiently operating equipment and handling chemicals. Known for reliability and integrity, consistently delivering high-quality results in maintaining clean and orderly interior and exterior spaces.
Overview
12
12
years of professional experience
Work History
Custodian Acting S004
Cornell University
Ithaca, NY
05.2025 - Current
- Maintained cleanliness and sanitation across campus facilities to ensure a safe environment.
- Coordinated with maintenance teams to address facility issues promptly and effectively.
- Led daily inspections of facility areas to identify and resolve cleanliness concerns proactively.
- Fostered teamwork among custodial staff through effective communication and support initiatives.(identifying their strengths)
- Reported damages and hazardous conditions to management for further action.
- Supervised daily cleaning operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored custodial staff on efficient cleaning techniques and proper equipment usage with the help of my S006.
- Contributed to employee satisfaction by resolving workplace conflicts fairly and promptly, promoting a positive culture within the custodial team.
Custodian
Cornell University
Ithaca, NY
04.2019 - Current
- Cleaned equipment and machinery to maintain in optimum working condition.
- Supervised supplies in inventory and submitted reorder requests.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept building spaces premises clean inside and outside.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Operated buffers and burnishers to clean and polish floors
Store Manager in Training
Kwik Fill
Groton, NY
08.2014 - 08.2017
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Dryden High School
Dryden, NY06.2010
Skills
- Customer Service
- MSDS Database Knowledge
- Snow Removal
- Buffing and Waxing
- Employee Training
- Time Management
- Chemical Cleaners
- Bloodborne Pathogens
- Polish Furniture
- Waste and Recycling Management
- Janitorial Equipment Familiarity
- Attention to Detail
- Facility Opening and Closing
- Cleaning and Sanitizing
- Work independently
- Responsible and dependable
- Attention to detail
- Work orders
- Skilled Housekeeper
- Excellent Communication Skills
- Room Setup and Breakdown
- Team Collaboration
- Team management
Skills
- Dependable and Responsible
- Spill Cleanup
- Conscientious and Detail-Oriented
- Adaptable and Flexible
- Safety Standards
- Communication and Interpersonal Skills
- Guest Satisfaction
Timeline
Custodian Acting S004
Cornell University
05.2025 - Current
Custodian
Cornell University
04.2019 - Current
Store Manager in Training
Kwik Fill
08.2014 - 08.2017
High School Diploma -
Dryden High School