Nicole Caterina
Las Vegas,NV
Summary
Compassionate case manager with experience coordinating community programs and allocating resources. Dedicated to excellent client care through an empathetic approach and possessing a true passion to help individuals. Thrives in team-based or independently-motivated settings and is very reliable in and out of the work field.
Overview
34
34
years of professional experience
Work History
Case Manager Intern
The Shade Tree
North Las Vegas, NV
09.2023 - Current
- Assessed client's eligibility for benefits through various programs such as Medicaid or SNAP.
- Identified resources available in the community to assist clients with meeting their goals.
- Conducted assessments of client needs, strengths, and risk factors.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Assisted in developing case plans and service strategies for clients.
- Maintained accurate records on all client interactions and progress notes.
- Educated clients about different forms of assistance available within the community.
- Coordinated discharge planning activities prior to release from the program.
Case Manager
The Shade Tree
North Las Vegas, NV
11.1989 - Current
- Linked clients with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Counseled clients on available resources within the community that could help meet their needs.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Developed individualized care plans with input from clients.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained up-to-date case records with case activity status.
- Assisted individuals with eligibility and applications for available benefits, such as Medicaid or food stanmps.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of clients.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Union Representative
Vineland Developmental Center
Vineland, NJ
12.2021 - 07.2023
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
- Participated in mediations between unions and employers over various issues.
- Maintained accurate records of all labor-related documents.
- Investigated complaints of unfair labor practices by employers.
- Conducted research into labor laws and regulations.
- Ensured compliance with applicable labor laws, rules, regulations, policies.
- Educated workers about their rights under local, state, and federal employment laws.
- Advocated for better wages, benefits, and working conditions for union members.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Facilitated negotiations with management on behalf of the union members.
Cottage Training Technician
Vineland Developmental Center
Vineland, NJ
06.2008 - 07.2023
- Maintained accurate records and documented client data in company databases.
- Worked successfully with diverse group of coworkers to accomplish goals of clients and provide effective care.
- Coordinated professional development activities for cottage staff members.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Provide efficient care for individuals with disabilities and mental health illnesses.
- Assist clients with daily living needs.
- Participate and provide input for individual habilitation plans.
Education
Some College (No Degree) - Social Work
Rowan College of South Jersey
Vineland, NJSkills
- Case Management
- Records Management
- Microsoft Word, Excel, and Powerpoint
- Excellent Communication Skills
- Client Advocacy
- Type 45 words per minute
- Customer Service and support
References
References available upon request.
Timeline
Case Manager Intern
The Shade Tree
09.2023 - Current
Union Representative
Vineland Developmental Center
12.2021 - 07.2023
Cottage Training Technician
Vineland Developmental Center
06.2008 - 07.2023
Case Manager
The Shade Tree
11.1989 - Current
Some College (No Degree) - Social Work
Rowan College of South Jersey
Similar Profiles
Tyra MitchellTyra Mitchell
Director of Youth Programs and Family Services at The Shade TreeDirector of Youth Programs and Family Services at The Shade Tree
Payton TaylorPayton Taylor
Customer Service Employee at The Shade TreeCustomer Service Employee at The Shade Tree
Krystine HoffmanKrystine Hoffman
Case Manager at The Shade TreeCase Manager at The Shade Tree