Nicole Certo
Vernon,CT
Summary
Experienced Licensed Master Cosmetologist skilled in team leadership, mentoring fellow staff, and delivering high-quality hair services (i.e. coloring/highlighting/cutting/styling/perms/extensions/wigs/keratin treatments/waxing,etc.). Proven track record in enhancing client loyalty and satisfaction by implementing client consultations and tailored hair services/styling techniques and staying current on industry trends.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Licensed Master Cosmetologist
Avon Hair Company
Avon, CT
09.2015 - Current
- Led team in delivering high-quality hair services, enhancing client satisfaction and loyalty.
- Mentored junior cosmetologists, fostering skill development and promoting best practices.
- Developed customized styling techniques to meet diverse client needs and preferences.
- Trained staff on new trends in hair care products and techniques, ensuring service excellence.
- Analyzed client feedback to refine service offerings, increasing retention rates, and enhancing overall experience.
- Offered input into research, development and implementation of new services to advance professional product lines.
- Maintained compliance with health and safety regulations, ensuring a safe environment for clients and staff.
- Initiated and engaged clients in conversations as part of personalized service.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Ensured a safe and clean working environment by adhering to strict sanitation guidelines during all procedures.
- Enhanced client satisfaction by providing personalized consultations and recommending suitable products.
- Improved overall client experience with thorough consultations, listening attentively to their needs, preferences, and concerns.
- Stayed current on industry trends, attending professional development workshops and incorporating new techniques into the salon''s services.
- Boosted customer retention rates through consistent delivery of high-quality services tailored to individual preferences.
- Assisted colleagues in solving complex styling challenges, sharing expertise cultivated over years of experience in the field.
- Expanded the salon''s service offerings by introducing cutting-edge treatments in response to emerging beauty trends.
- Established loyal clientele through exceptional customer service and follow-up communication.
- Managed daily operations of the salon effectively while maintaining a focus on delivering exceptional customer service experiences.
- Developed strong rapport with clients by maintaining open lines of communication regarding their expectations and desired outcomes.
- Streamlined appointment scheduling system for improved efficiency, resulting in reduced wait times for clients.
- Optimized appointment schedules to accommodate maximum number of clients without compromising service quality or individual attention.
- Contributed significantly towards building the salon''s reputation for excellence, attracting a steady stream of new clients through word-of-mouth referrals.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed creative techniques to provide clients with latest hairstyles.
- Expertize in formal hair styling (using hot tools,etc.) for customers for special events and occasions.
- Offered professional cuts, color services and extensions to salon customers.
- Increased revenue through effective customer service and inventory management.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Developed customized hair care solutions based on client consultations and preferences.
- Expertize in cutting and styling wigs for clients experiencing hair loss.
Licensed Cosmetologist
Cost Cutters
Mansfield Center, CT
03.2017 - 05.2020
- Delivered high-quality haircuts and styling services, ensuring customer satisfaction through personalized consultations.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in training new staff on salon procedures and best practices for service delivery.
- Developed strong client relationships, fostering loyalty through exceptional service and follow-up communication.
- Implemented new techniques in color application, enhancing overall service offerings and client experiences.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Analyzed customer feedback to identify areas for improvement, driving initiatives that enhanced service quality and retention rates.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to perms and other specialty treatments.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered; as well as shift change bank deposits and end of night bank deposits.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
- Increased salon revenue through effective upselling of products and services.
- Monitored current trends to understand fashions and better serve customer needs.
- Enhanced client satisfaction by providing personalized hair and beauty consultations.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
- Provided expert color recommendations based on the individual.
- Performed various hair treatments for improved client hair health and appearance.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Maintained client color and specialty treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Developed new techniques to improve appearance of customer and provide different looks.
- Offered professional cuts, color services and specialty treatments to salon customers.
- Demonstrated thorough knowledge of all salon products and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Attended in-salon classes and seminars to stay up to date and learn latest trends and newest product lines and their products.
- Used social media platforms to promote the work I've done while also promoting salon.
- Developed creative techniques to provide clients with latest hairstyles; especially when it comes to color services.
- Styled hair (i.e. formal updos) using various hot tools for clients for special events and occasions.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Utilized latest techniques in balayage, ombre, highlights, color corrections and specialty colors.
- Increased revenue through effective customer service and inventory sales.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Licensed Cosmetologist
Supercuts
Avon, CT
02.2012 - 09.2015
- Adapted easily to clients'' needs and preferences, providing a variety of services in cutting and coloring techniques.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Delivered quality haircuts and styling services to diverse clientele.
- Advised clients on hair products tailored to individual needs.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Provided color recommendations based on the clients wants and needs.
- Maintained client color and treatment records and designed long-term care programs for return customers.
- Styled hair using various hot tools and techniques for customers for special events and occasions.
- Attended in-salon classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and specialty treatments to salon customers.
- Increased revenue through effective customer service and inventory sales.
- Utilized latest techniques in highlighting and color corrections.
- Delivered high-quality haircuts and styling services, ensuring customer satisfaction through personalized consultations.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Developed strong client relationships, fostering loyalty through exceptional service and follow-up communication.
- Implemented new techniques in color application, enhancing overall service offerings and client experiences.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Analyzed customer feedback to identify areas for improvement, driving initiatives that enhanced service quality and retention rates.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped with reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices where applicable.
- Attended regular trainings, workshops, and salon meetings to stay current on trends, etc.
- Enhanced client satisfaction by providing personalized hair and beauty consultations.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets. Also was involved in bank deposit runs.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered phone calls to schedule client appointments.
- Demonstrated thorough knowledge of all salon products and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences for every day routines.
- Provided pre-service consultations to accurately assess clients' needs.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Increased salon revenue through effective upselling of products and services.
- Made sure salon was stocked, cleaned, and organized at closing so that it was ready to go at opening next day.
Salon Receptionist
Heidi's Hair Salon
Farmington, CT
10.2007 - 02.2012
- Managed appointment scheduling and client inquiries using salon management booking software.
- Kept stylists informed when their clients arrived and checked in with front desk.
- Trained new reception staff on procedures, policies, and customer service techniques.
- Streamlined check-in/check-out processes to reduce wait times for clients during peak hours.
- Collaborated with stylists to optimize scheduling based on client preferences and availability.
- Consistently kept reception area clean and tidy and maintained presence at desk area; including dusting, restocking and reorganizing product shelves.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing and checking them into their appointments.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Listened closely to customer complaints and responded appropriately to issues; always letting the salon manager know.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Communicated with the stylists if their clients canceled or changed appointment times.
- Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.
- Trained newly hired receptionists on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
- Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
- Implemented effective appointment reminder system via phone calls to reduce no-shows and last-minute cancellations.
- Collaborated effectively with stylists and staff to ensure seamless coordination of client appointments and overall salon operations.
- Resolved client issues professionally, fostering trust in the salon's commitment to customer satisfaction.
- Learned details of services provided in order to answer questions accurately from clients/guests.
- Handled payments and processed credit card transactions.
- Handled product and gift card sales.
- Handled bank deposit runs.
- Updated customer records and maintained accurate client information.
- Enforced salon policies, following company procedures at all times.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints with the salon manager.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected clients payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries.
Education
Certificate of Completion in Cosmetology - Cosmetology
New England School of Hairdressing
Newington/ West Hartford, CT06.2011
Skills
- Licensed Cosmetologist
- Client consultation
- Precision haircutting (men and women)
- Sanitation practices
- Hair extension application
- Wigs (cutting/styling/application/expertise)
- Scalp treatments
- Skin analysis
- Facial waxing and treatments
- Hair coloring expert
- Chemical mixing and application
- Color matching master
- Hair coloring and highlighting
- Advanced coloring techniques (specialty colors, etc)
- Balayage and Ombre techniques expertise
- Bleaching, dyeing, and tinting
- Color Corrections
- Bridal & formal/special event styling (creative updos)
- Styling tools expertise
- Hair conditioning & styling
- Keratin treatments
- Perms
- Beard trimming
- Decision-making
- Scheduling appointments
- Customer consultation
- Salon management
- Relationship building
- Physical strength
- Active listening
- Clear communication
- Social skills
- Friendly communication
- Product knowledge
- Administrative procedures
- Selling and upselling (sales expertise)
- Product and service explanations and expertise
- Issue resolution
- Client education
- Continuing education
- Hair assessments
- Trend awareness (classes/seminars/using social media platforms)
- Social media promotion
- Anatomy
- Advanced cosmetology trained
- Product demonstrations
- Strong manual dexterity
- Body mechanics
- QuickBooks proficiency
- Skin treatment
- Hair style recommendations
- Payment processing expertise
- Beauty tool sanitization
- Investment product sales
- Salon Business expertise
- Bookkeeping expertise (front desk)
Accomplishments
14 years experience in this career to date; not including 5 years salon receptionist experience prior to my degree in Cosmetology.
Certification
- Licensed Cosmetologist - 14 years +
- Licensed Cosmetologist, Avon Hair Company - [September 2015- present]
Languages
English
Native or Bilingual
Timeline
Licensed Cosmetologist
Cost Cutters
03.2017 - 05.2020
Licensed Master Cosmetologist
Avon Hair Company
09.2015 - Current
Licensed Cosmetologist
Supercuts
02.2012 - 09.2015
Salon Receptionist
Heidi's Hair Salon
10.2007 - 02.2012
Certificate of Completion in Cosmetology - Cosmetology
New England School of Hairdressing