Nicole Cicora

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

• Responded quickly to emergency maintenance requests for timely on-call support.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
• Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
• Discussed and recommended service options with customers and explained costs involved.
• Improved equipment uptime by conducting regular preventive maintenance and timely repairs.

Service medical gas equipment. 90% anesthesia machines and monitors. Michigan and Ohio.

• Collaborated with cross-functional teams to develop comprehensive solutions, improving overall service quality for customers.
• Assisted sales team in securing new contracts by providing technical expertise during presentations and demonstrations, showcasing product capabilities effectively.
• Provided expert technical support to clients, ensuring timely resolution of issues and fostering long-term relationships.