NICOLE CLAY
Piscataway,NJ
Summary
Diligent 10+ years with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hudson Regional Hospital
Secaucus, NJ
03.2024 - Current
- Resolved patient inquiries and issues through effective communication and problem-solving skills.
- Trained new staff on customer service protocols and hospital policies to ensure consistent service delivery.
- Managed patient appointments and scheduling, ensuring efficient workflows within the department.
- Collaborated with healthcare teams to coordinate patient care and improve overall service quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Delivery Driver/Customer Service Rep
Pitney Bowes
Pine Brook, NJ
08.2019 - Current
- Managed and maintained accurate filing system for all company documents ensuring easy retrieval and organization
- Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Adhered to all traffic laws and regulations while operating company vehicles
- Provided excellent customer service by addressing inquires and concerns promptly and professionally
- Operated delivery routes efficiently, ensuring timely and accurate package distribution.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Maintained accurate delivery logs and documentation for operational transparency and accountability.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
Diploma -
Snyder High School
Jersey City, NJ06.1994
Skills
- Microsoft (Word, PowerPoint, Outlook & Excel) Cares
- Successful Customer Service Experience
- Omega
- Resourceful Team player that excels at building trusting relationships with Customers and Colleagues
- Enjoy sharing knowledge and encouraging development of others to achieve specific team goals
- Ten Years
- Macintosh & PC
- NACCRAWARE
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
Certification
- HIPPA Certified
- Bloodborne Pathogen Certified
- DOT Certification
- TWIC Certification
Timeline
Customer Service Representative
Hudson Regional Hospital
03.2024 - Current
Delivery Driver/Customer Service Rep
Pitney Bowes
08.2019 - Current
Diploma -
Snyder High School
Section name
Authorized to work in the US for any employer