Open To Work
Nicole Cline
Woodsfield,OH
Summary
Dynamic Loan Processor with extensive experience at Ohio Valley Community Federal Credit Union, adept at utilizing advanced lending software and fostering strong client relationships. Proven track record in enhancing customer satisfaction through effective communication and meticulous attention to detail, ensuring compliance and timely processing of loan applications.
Offering strong background in organization and multitasking, ready to thrive in dynamic production setting with willingness to learn and grow. Delivers solid understanding of set operations and technical support, ensuring smooth and efficient production workflows. Ready to use and develop organizational and technical support skills in Desired Position role.
Overview
10
10
years of professional experience
Work History
Loan Processor
Ohio Valley Community Federal Credit Union
Hannibal, OH
05.2019 - Current
- Process loan applications, ensuring compliance with credit union policies and regulations.
- Review financial documents for accuracy and completeness to facilitate timely processing.
- Communicate with borrowers to gather necessary information and clarify loan requirements.
- Utilize mortgage processing software to input data and track application status efficiently.
- Maintain organized records of loan files, ensuring easy retrieval and compliance during audits.
- Assist in training new staff on loan processing procedures and best practices.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Provided quick turnaround times to maintain fast-past schedule.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
Teller
Ohio Valley Community Federal Credit Union
Hannibal, OH
05.2018 - 05.2019
- Processed member transactions accurately and efficiently in high-volume environment.
- Assisted members with account inquiries, ensuring exceptional customer service and satisfaction.
- Managed cash drawer, maintaining accurate records of daily transactions.
- Educated members on credit union products and services to enhance financial literacy.
- Resolved member issues promptly, fostering positive relationships and loyalty towards the credit union.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Secretary
Merrifield Auto Body
Woodsfield, OH
03.2016 - 05.2018
- Managed scheduling and appointment coordination for service technicians and customers.
- Organized and maintained electronic and physical filing systems for customer records.
- Assisted with invoicing and payment processing, ensuring accuracy in transactions.
- Communicated effectively with clients to address inquiries and provide updates on vehicle repairs.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
Medical Assistant, Phlebotomist
Remington College
North Olmsted, OH05.2005
General Education
Monroe Central
Woodsfield, OH2003
Skills
Microsoft Word, Excel, Outlook, Docusign
Credit Union (Operations)Software Q2 central, Symitar, Episys
Credit Union (ConsumerLending)software, loans PQ, Lending 360, Dealertrack, NADA, Carfax, Insurtrak
Meridian Link
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Loan Processor
Ohio Valley Community Federal Credit Union
05.2019 - Current
Teller
Ohio Valley Community Federal Credit Union
05.2018 - 05.2019
Secretary
Merrifield Auto Body
03.2016 - 05.2018
Medical Assistant, Phlebotomist
Remington College
General Education
Monroe Central