Open To Work
Nicole Cloud
SPOKANE,WA
Work Preference
Summary
Detail-oriented professional with strong customer relationship management and problem-solving skills. Adept at maintaining safety standards and effective communication in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Commercial Fisherman
Self-employeed
Lyle, Washington
09.2025 - 11.2025
- Inspected nets and gear to identify necessary repairs and maintenance.
- Sorted and prepared catch for market distribution efficiently.
- Monitored weather conditions to ensure safe fishing practices during operations.
- Managed daily logistics for fishing trips, including departures and returns.
- Maintained cleanliness of vessels and work areas to comply with safety standards.
- Loaded and unloaded cargo from boats to docks or transportation vehicles.
- Communicated with crewmembers to coordinate efforts during fishing activities.
Call Center Representative
California Marketing Group
San Diego, California
08.2020 - 11.2022
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained a positive attitude while handling high call volumes during peak hours.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Provided top quality control and eliminated downtime to maximize revenue.
Security Officer
Legends Casino
Toppenish, Washington
10.2012 - 01.2013
- Monitored casino premises to ensure guest safety and security.
- Conducted regular patrols in gaming areas and entrances to deter crime.
- Responded swiftly to incidents, following established emergency protocols.
- Collaborated with team members for effective communication on security threats.
- Provided customer service while maintaining vigilance in high-traffic areas.
- Monitored entrances for unauthorized personnel or prohibited items.
Food and Beverage Server
Legends Casino
Toppenish, Washington
08.2012 - 10.2012
- Assisted with menu item recommendations based on guest preferences.
- Handled cash and credit transactions accurately during service shifts.
- Followed health and safety standards for food handling and sanitation.
- Assisted other servers during peak periods.
- Stocked server areas with supplies before, during and after shifts.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided excellent customer service in high-energy casino environment.
Education
GED -
Ged
Lincoln, NE08-2010
Skills
- Commercial fishing
- Cargo handling
- Fish species identification
- Attention to detail
- Endurance and resilience
- Physical stamina
- Adaptability
- Problem solving
- Communication and teamwork
- Customer relationship management
Timeline
Commercial Fisherman
Self-employeed
09.2025 - 11.2025
Call Center Representative
California Marketing Group
08.2020 - 11.2022
Security Officer
Legends Casino
10.2012 - 01.2013
Food and Beverage Server
Legends Casino
08.2012 - 10.2012
GED -
Ged