Amber Nicole Cobb
Albertville,AL
Summary
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 11 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
11
11
years of professional experience
Work History
Branch Manager
World Finance
Albertville, AL
02.2013 - 01.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
Education
High School Diploma -
Cleburne County High School
Heflin, AL05-2000
Skills
- Branch Operations Management
- Sales Development
- Relationship Building
- Employee Development
- Expert in risk management
- Relationship building and management
- Performance Reviews
- Work Prioritization
- Customer Service
- Interviewing and Hiring
- Excels in team leadership
- Operational Reports
- Account Review
- Financial Oversight
- Coaching and Mentoring
- Process Improvement
- Regulatory Compliance
- Verbal/written communication
- Team Player
- Cash Handling
- Conflict Resolution
- Loan Documentation
- Basic mathematical aptitude
- Operations Management
- Risk Analysis
- Safety protocol
- Excellent time management skills
- Reliable
- Federal Regulations
- Marketing
- Training and Development
- Excellent communication skills
- Customer Relationships
- Product Training
- Decision-Making
- Security and Safety Protocols
- Proficient in MS Office
- Financial Services
- Dependable
- Approachable
- Friendly
- Financial Administration
- Excellent work ethic
- Multi-tasking ability
- Attention to Detail
- Accounts Receivable
- Bottom Line LoanMaster Loan Servicing
- People-oriented
- Documentation
- Collections
- Banking
Timeline
Branch Manager
World Finance
02.2013 - 01.2024
High School Diploma -
Cleburne County High School