Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Cofrancesco

Eustis,FL

Summary

Energetic and customer driven Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

17
17
years of professional experience

Work History

Universal Banker

FirstBank
02.2021 - 07.2025
  • Facilitated opening of checking, savings, money market, and certificate accounts while managing check and debit card orders.
  • Processed cash checks, deposits, and withdrawals within assigned limits while calculating daily transactions accurately.
  • Ensured compliance with all federal and state regulations as well as bank policies to support branch operations.
  • Enhanced customer satisfaction through tailored banking solutions and prompt resolution of client inquiries.
  • Strengthened customer relationships via proactive communication and timely issue resolution.
  • Educated customers on banking products and services, enabling informed financial decisions aligned with personal goals.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.

Maurices Inc.
07.2014 - 03.2020
  • I was given the pleasure to lead a team of 10-12 stylists who strive to give the best customer service in the industry. Together we represented the company image and lived our values creating a strong repeat customer base within my location winning 3 company awards of service.
  • I have vast knowledge in maintaining and surpassing key performance indicators.
  • I am very energetic and goal oriented.
  • Capable of working in a fast-paced environment.
  • Strong sales and scheduling skills.

Ruby Tuesday
10.2012 - 06.2014
  • Welcomed and greeted guests are they entered.
  • Recorded and delivered orders in a timely manner.
  • Used effective communication skills by coordinating with other servers to ensure guest service.

Joes Crab Shack
04.2008 - 10.2012
  • Coordinated training process for new hires.
  • Executed weekly inventory of store gift shop.
  • Maintained high level of service.

Education

High School -

Eustis High School
05.2007

Skills

  • Customer service leadership
  • Attention to detail
  • Effective communication
  • Empathy and adaptability
  • Quick learning
  • Branch operations management
  • Cash handling expertise
  • Customer needs assessment

Timeline

Universal Banker

FirstBank
02.2021 - 07.2025

Maurices Inc.
07.2014 - 03.2020

Ruby Tuesday
10.2012 - 06.2014

Joes Crab Shack
04.2008 - 10.2012

High School -

Eustis High School

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Nicole Cofrancesco