Nicole Colon
Orlando,FL
Summary
Results-driven expert in Account Management, Sales and Business Operations. Skilled at using a consultative sales approach to identify client needs, leverage data-driven insights, and develop strategic solutions to drive business growth. Recognized for a hunter mentality and ability to close high-value deals, foster client loyalty, and optimize account management processes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
Iron Mountain Records Management
07.2022 - 10.2024
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement and growth.
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and enhancing efficiency and accuracy.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
Senior Account Advisor-SMB
Iron Mountain Records Management
07.2021 - 07.2022
- Streamlined account management processes for improved efficiency and client retention.
- Cultivated relationships with the key accounts, achieving over 140% target rate and contributing to revenue growth through upselling and cross-selling.
- Drove revenue generation by meeting and exceeding monthly targets, recognized in top-performer list during tenure.
- Formulated customized proposals and pricing strategies, increasing client buy-in and contract renewals within the SMB segment.
Wholesale & Indirect Channel Account Executive
Liberty Cablevision of Puerto Rico, LLC
11.2014 - 11.2019
- Analyzed sales data to identify trends and opportunities for improvement within the partner network.
- Developed new business by onboarding channel partners and establishing long-term partnerships.
- Consistently surpassed 100% of sales targets, driving measurable gains in market share and contributing to sustained growth.
- Collaborated with cross-functional teams to develop tailored solutions that address partner needs and enhance their competitive advantage.
- Led customer projects management efforts, ensuring timely updated and on-time delivery surpassing customer expectations and strengthening loyalty.
Business Solutions Account Manager Major 1
AT&T Wireless Services Communications
09.2009 - 01.2016
- Exceeded aggressive sales quota by achieving 200% target rates through effective prospecting and strategic selling.
- Revitalized lost opportunities and reclaimed clients, a client retention quota of 250% for 2011-2012.
- Forged strong relationship with corporate accounts by understanding unique client needs and delivering solutions aligned with their goals.
- Secured substantial growth withing key accounts, leveraging upselling and strategic client management to boost revenue.
Epson Account Manager Puerto Rico
Epson America
03.2004 - 03.2009
- Conducted product training seminars and engaged resellers, which elevated their knowledge and enabled effective sales support for Epson's product lines.
- Represented Epson brand at industry events as a spokesperson, communicating value propositions to prospects and partners.
- Partnered with channels, distributors, and marketing teams to implement demand generation programs, achieving a 13% year-over-year growth rate.
- Implemented inventory management strategies, ensuring optimal supply levels for client needs, which increased sales potential and client satisfaction.
Education
Bachelor of Science -
University of Puerto Rico
Puerto RicoSkills
- Bilingual (English/Spanish)
- Executive Relationship Building Enterprise/Wholesale
- Strategic Planning & Execution
- Sales & Account Management
- Customer Retention
- Data Analysis & Sales Optimization
Certification
Software & Tools: MS Office Suite, ECRM, Salesforce, Oracle, Google Sheets, Gong, Outreach, SKP, Gatekeeper, LinkedIn Navigator, Zoom, Teams
Specialization: Cloud as a Service, Cybersecurity, SaaS-Based CRM, Project Management, Data Analysis, Compliance and Retention
Timeline
Senior Customer Success Manager
Iron Mountain Records Management
07.2022 - 10.2024
Senior Account Advisor-SMB
Iron Mountain Records Management
07.2021 - 07.2022
Wholesale & Indirect Channel Account Executive
Liberty Cablevision of Puerto Rico, LLC
11.2014 - 11.2019
Business Solutions Account Manager Major 1
AT&T Wireless Services Communications
09.2009 - 01.2016
Epson Account Manager Puerto Rico
Epson America
03.2004 - 03.2009
Software & Tools: MS Office Suite, ECRM, Salesforce, Oracle, Google Sheets, Gong, Outreach, SKP, Gatekeeper, LinkedIn Navigator, Zoom, Teams
Specialization: Cloud as a Service, Cybersecurity, SaaS-Based CRM, Project Management, Data Analysis, Compliance and Retention
Bachelor of Science -
University of Puerto Rico
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