Nicole Constantine
Auburn,WA
Summary
A detail-oriented and self-motivated individual, with a passion for helping people and delivering excellent support! I possess strong critical thinking and effective communication skills, with a high adaptability to change, and 10+ years of support experience. I am seeking a position where I may contribute my administrative skills to a dynamic team, while growing professionally.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Assistant
Quick Dry Restoration
12.2024 - Current
Customer Support
Ibotta
01.2021 - 01.2022
- Provided customer support in response to 400+ service tickets weekly.
- Audited receipts for accuracy and authenticity.
- Investigated and implemented changes to customer accounts accordingly.
- Assigned credit to customers following company policy and procedures.
- Successfully collaborated with team through chat and video from a remote setting.
Technical Advisor
Apple
01.2019 - 01.2021
- Provided expert technical support for Apple products and services.
- Collaborated with cross-functional teams to resolve complex customer issues.
- Facilitated communication between customers and engineering teams for issue resolution.
Tier 3 Tech Support
T-Mobile
01.2017 - 01.2019
- Resolved 30+ calls per day regarding network and device issues.
- Identified needs of customers promptly and efficiently.
- Maintained a one-call resolution above 90%.
- Identified and tracked reoccurring customer issues, analyzing the components for a root of cause.
- Worked with engineering to compose trouble tickets and see through to resolution.
Barista
Starbucks
01.2016 - 01.2017
- Prepared high-quality coffee beverages to meet customer preferences.
- Maintained cleanliness of work area and equipment throughout shifts.
- Provided exceptional customer service to enhance guest experience.
- Trained new team members on barista skills and company standards.
- Managed inventory levels and restocked supplies as needed.
- Handled cash transactions accurately at the register daily.
Administrative Assistant
Ameristar Casino
01.2012 - 01.2016
- Composed daily agendas; prioritizing and reprioritizing tasks as needed.
- Created vendor check requests and obtained necessary signatures.
- Organized and digitized various records for preservation and accessibility.
- Created spreadsheets and entered details of vendor estimates, invoices, and payments.
- Maintained filing systems for easy retrieval of important documents.
- Processed incoming correspondence and directed inquiries to appropriate personnel.
- Assisted in coordination of executive's travel arrangements.
- Organized meetings and events, ensuring all logistics were handled effectively.
Medical Records Technician
Digestive Disease Specialists
01.2009 - 01.2012
- Processed patient information and ensured compliance with health regulations.
- Coordinated with healthcare staff to update and verify medical documentation.
- Implemented workflow improvements to enhance records management efficiency.
- Audited medical records for accuracy and completeness regularly.
- Maintained confidentiality of all medical information in accordance with HIPAA regulations.
- Scanned, indexed, and electronically stored documents into the electronic health record system.
- Disseminated information to correct department, individual or outside location.
Hostess
China Grill Management
01.2008 - 01.2009
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize table assignments.
- Coordinated with servers to ensure timely guest service.
- Assisted in training new host staff on procedures.
- Handled guest inquiries and provided dining information.
- Maintained cleanliness and organization of the host station.
- Answered phone inquiries to schedule and confirm reservations and respond to service questions.
Research Assistant
UNLV
01.2008 - 01.2010
- Recruited and scheduled participants.
- Recorded and uploaded study photos and video.
- Maintained demographic and photo stimuli databases.
- Coded infant reaction data.
- Collected signed informed consent and demographic questionnaires.
- Debriefed participants and assign credit.
Education
Bachelor of Arts - Psychology
University of Nevada, Las Vegas
Las Vegas, NV 09.2007 - 12.2010
Skills
- Effective Communication
- Attention to detail
- Digital Literacy
- Time Management
- Document Management
- Spreadsheet Development
- Data Entry
- Record Auditing
- Multi-phone Line Management
- Customer Support
- Travel Coordination
- Event Organization
- Scheduling and Calendar Management
- Agenda Composition
- Inventory Management
- Technical Troubleshooting
Timeline
Administrative Assistant
Quick Dry Restoration
12.2024 - Current
Customer Support
Ibotta
01.2021 - 01.2022
Technical Advisor
Apple
01.2019 - 01.2021
Tier 3 Tech Support
T-Mobile
01.2017 - 01.2019
Barista
Starbucks
01.2016 - 01.2017
Administrative Assistant
Ameristar Casino
01.2012 - 01.2016
Medical Records Technician
Digestive Disease Specialists
01.2009 - 01.2012
Hostess
China Grill Management
01.2008 - 01.2009
Research Assistant
UNLV
01.2008 - 01.2010
Bachelor of Arts - Psychology
University of Nevada, Las Vegas
09.2007 - 12.2010