Nicole Conway
Cobleskill Regional Hospital
COBLESKILL,NY
21
years of professional experience
Detail-oriented professional with extensive experience in housekeeping and team management. Proven ability to lead teams, implement process improvements, and ensure adherence to safety standards. Committed to creating a clean and welcoming environment for all.
Work History
Housekeeper
3 Years 2 Months- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, including floor buffers and vacuum cleaners, ensuring efficient performance.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs and hospital protocols.
- Conducted routine inspections to identify maintenance issues, reporting them promptly for resolution.
- Trained new staff members on cleaning procedures and safety protocols, enhancing team efficiency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Line Lead
5 Years 5 Months- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members on best practices in shipping procedures.
- Implemented process improvements that enhanced productivity and reduced errors.
- Monitored inventory levels, coordinating replenishment to maintain optimal stock.
- Developed training materials for onboarding new employees to streamline integration.
- Collaborated with cross-functional teams to align shipping schedules with demand forecasts.
- Utilized warehouse management systems to track shipments and manage logistics efficiently.
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
Assistant Manager
5 Years 4 Months- Supervised daily operations, ensuring adherence to quality standards and efficient workflow.
- Trained and mentored team members on best practices and customer service excellence.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Developed employee schedules to maintain optimal staffing levels during peak hours.
- Enhanced customer satisfaction by resolving complaints and improving service delivery protocols.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Customer Service Cashier
2 Years 10 Months- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Managed cash register operations, maintaining accuracy in financial transactions.
- Assisted with inventory management, restocking shelves to optimize product availability.
Education
High School Diploma
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Customer service-focused
Excellent oral and written communication
Customer-oriented
Timeline
Housekeeper
Cobleskill Regional Hospital
06.2023 - CurrentRead More
Line Lead
Wineshipping
11.2017 - 04.2023Read More
Assistant Manager
Dunkin' Donuts
10.2011 - 02.2017Read More
Customer Service Cashier
Walmart
04.2005 - 02.2008Read More
Northport High School
High School Diploma
Read More