Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Cooke

Newbury

Summary

Accomplished Commercial Loan Assistant at Union Bank, adept at facilitating cross-departmental communication and ensuring regulatory compliance. Enhanced loan processing efficiency through meticulous attention to detail and strong problem-solving skills.


Proven ability to manage multiple priorities under pressure.

Offering strong foundation in customer service and eagerness to learn and grow in dynamic environment. Brings ability to quickly grasp essential customer service protocols and adeptly handle customer interactions and support.

Overview

12
12
years of professional experience

Work History

Commercial Loan Assistant

Union Bank
01.2019 - Current
  • Assessed loan compliance to meet mortgage lending laws and regulations.
  • Assembled important paperwork and disclosures for borrower.
  • Monitored key dates to obtain information by deadlines.
  • Assisted loan officers in procuring and verifying applicant data.
  • Facilitated effective communication between various departments involved in commercial lending operations, ensuring smooth workflow processes across teams.
  • Supported loan officers with administrative assistance.
  • Assisted in the closure of complex commercial loans, ensuring all necessary documents were accurately prepared and executed.
  • Set up files using loan officer checklist and submitted on-time for processing.

Delie Worker

Nan's Mobil
11.2017 - 01.2019
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.

Deli Worker/Floor Stocker

Steeple Market
03.2013 - 11.2017
  • Collaborated with fellow team members to ensure seamless operation during peak hours.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
  • Displayed exceptional knowledge of various deli products, enabling informed recommendations to satisfy diverse tastes.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Maximized shelf life of perishable items through proper storage methods following company guidelines.
  • Demonstrated adaptability and flexibility in accommodating unexpected changes in scheduling or workload.

Education

Oxbow High School
Bradford, VT

Skills

  • Customer service skills
  • Client relations and customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Calm under pressure

Timeline

Commercial Loan Assistant

Union Bank
01.2019 - Current

Delie Worker

Nan's Mobil
11.2017 - 01.2019

Deli Worker/Floor Stocker

Steeple Market
03.2013 - 11.2017

Oxbow High School

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