Nicole Cornelius
Yukon,OK
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Self employed
Yukon, OK
01.2021 - Current
- Averaged 20-30 deliveries per week.
- Navigated routes with relevant map programs and GPS systems.
- Provided excellent customer service upon delivery completion.
- Inspected vehicles' condition, supplies and equipment before and after trips.
- Communicated with customers to confirm delivery details.
General Cleaner
WFF FACILITY SERVICES
Oklahoma City, OK
06.2020 - 01.2021
- Stocked paper products and cleaning supplies.
- Vacuumed carpets.
- Sanitized countertops and other surfaces using appropriate cleaners and disinfectants.
- Ensured all areas were secure before leaving the premises at the end of shift.
- Swept and mopped floors, scrubbed bathrooms, and cleaned windows.
- Collected trash from floors within hallways, bathrooms and work areas.
- Kept business entrances clean, tidy and professional in appearance.
Caregiver
Yukon, OK
11.2019 - 07.2020
- Observed mother for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove mother to shop for groceries, attend doctor appointments and run errands.
Stocker
Walmart
Durant, OK
09.2018 - 11.2019
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Greeted customers and retrieved requested products to drive satisfaction.
- Sorted returned merchandise for restocking or disposal.
Custodian
Bridge Kids Learning Center
Mustang, OK
10.2017 - 06.2018
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Checked and stocked inventory throughout facility to meet expected demands.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
Education
Bachelor of Science - Health Care Management
Mid-America Christian University
Oklahoma City, OK06.2020
Associate of Science - Health Care Administration
Oklahoma State University - Oklahoma City
Oklahoma City, OK05.2017
Skills
- Data Entry
- Professional phone voice
- 30 WPM
- Call documentation skills
- Fluent in English
- Product Knowledge
- Building rapport
- Attention to Detail
- Multitasking
Certification
Driver's License, Class D
Languages
English, Expert
Awards
Perfect Attendance, 12/01/10
Timeline
Delivery Driver
Self employed
01.2021 - Current
General Cleaner
WFF FACILITY SERVICES
06.2020 - 01.2021
Caregiver
11.2019 - 07.2020
Stocker
Walmart
09.2018 - 11.2019
Custodian
Bridge Kids Learning Center
10.2017 - 06.2018
Bachelor of Science - Health Care Management
Mid-America Christian University
Associate of Science - Health Care Administration
Oklahoma State University - Oklahoma City
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