Nicole Corso
Orlando,FL
Summary
Experienced Collections Specialist bringing 15+ years of success in Collections and Billing for B2B. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
8
8
years of professional experience
Work History
Senior Credit Analyst
Whitecap
09.2023 - Current
- Improved credit risk management by developing and implementing comprehensive credit policies and procedures.
- Enhanced portfolio performance through regular monitoring of credit exposure, industry trends, and market conditions.
- Conducted thorough financial statement analysis for accurate assessment of borrowers'' repayment capacity and financial health.
- Streamlined the loan approval process by effectively collaborating with sales, underwriting, and operations teams.
Billing and Collections Specialist
Spice World
10.2022 - 09.2023
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Streamlined the billing process, reducing errors and increasing overall productivity.
- Collaborated with cross-functional teams to resolve discrepancies in a timely manner
- Maintained accurate financial records, ensuring all transactions were properly documented and filed.
- Assisted in audit preparation, providing necessary documentation for thorough review of financial activities.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Reduced outstanding receivables by implementing effective collection strategies.
Billing and Collections Specialist
Loyal Source Government Services
01.2021 - 09.2022
- Creating invoices for client and either sending in portal using Vector or emailing
- Weekly collections to customers
- Updating Report when getting a resolution of payment
- Keeping records of invoices
- Follow ups and researching information with Recruiters before creating invoices to ensure I have the correct rates and dates of employment
- Updating Trackers with rates and overtime rates
- Communicating between phone calls and emails on a daily basis.
Apple Remote
06.2020 - 01.2021
- Position in a call center - IT, answering calls to maintain the issuescustomers were having with their phones or accounts
- Refunding payments to customers
- Training on all updated information to carry on the correct position or moveup.
Accounts Receivable Specialist
All Star Painters & Cleaners, LLC
06.2019 - 06.2020
- Use of QuickBooks to set up customer accounts and making sure the accounts arenot past due and up to date on payments
- Making collections calls, Use of general journal
- Scheduling appointments and confirming appointments to customer base
- Created invoices on quick books and made sure they were sent out in a timelyfashion
Collections Specialist/A-R Billing Specialist
Universal Roof & Contracting
01.2019 - 06.2019
- Collecting - business to consumers, called homeowners to collect for the roofingproject
- Conducted arrangements with production to finalize any last minute items to fixbefore closing out account
- Permitting to get home inspected and final payments were made
- Use of QuickBooks to set up a new homeowner, general journal andalso reversal and used I360 to set payment on account
- Contacted Insurance Company on payments as well as sending themadditional paperwork they needed
- Sent out demand letter to homeowner if final payment was not received
Collections Specialist/A-R Billing Specialist
John Bean Technologies, Inc
04.2016 - 11.2018
- Collections Specialist using Syteline 7 & 9 system
- Contacting customer's via email, fax and phone
- Created Dunning Letters or overdue accounts
- Promoted to Permanent: position as a Billing Specialist, I ensuredaccurate and timely billing processes and distribution of invoices,ensure invoice accuracy which includes fees, direct expenses, indirectexpenses and taxes,
- Monitor the remote printing and distribution of paper invoices to ensuretimeliness and completeness,
- Ensure retention and sequencing requirements are met to supportbillings,
- Execute and validate the electronic invoice distribution process
- Resolution of customer inquiries regarding billing issues,
- Research and reconciliation of accounts receivable balances andcustomer statements,
- Other projects and responsibilities were also distributed to this position
- Continuous portal usage to get customer invoices so we can be paid in atimely fashion,
- Manual debits and credits using GL code on our Syteline 7 & 9 system.
Education
NY MS office certificate Computer -
Horizon Business Center
High School Diploma- Regents -
Jamaica high school
Skills
- MS Word, MS Excel, AS400, Goldmine DBase system, Windows-based
- Order entry systems, Netscape/Explorer, and P21 system, Lexus Nexus, Get Paid, Bill Trust, Oracle
- Syteline 7 & 9, QuickBooks and I360 system, SL, Outlook
- Managing Delinquent Accounts
- Updating Customer Accounts
- Credit and Collections
- NetSuite, SPS & I-Trade
Timeline
Senior Credit Analyst
Whitecap
09.2023 - Current
Billing and Collections Specialist
Spice World
10.2022 - 09.2023
Billing and Collections Specialist
Loyal Source Government Services
01.2021 - 09.2022
Apple Remote
06.2020 - 01.2021
Accounts Receivable Specialist
All Star Painters & Cleaners, LLC
06.2019 - 06.2020
Collections Specialist/A-R Billing Specialist
Universal Roof & Contracting
01.2019 - 06.2019
Collections Specialist/A-R Billing Specialist
John Bean Technologies, Inc
04.2016 - 11.2018
NY MS office certificate Computer -
Horizon Business Center
High School Diploma- Regents -
Jamaica high school
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