Nicole Costello
Clarksboro
Summary
Results-driven supervisor experienced in team management, auditing and reporting. Dedicated to quality investigation, adjustment and buidling team morale. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
5
5
years of professional experience
Work History
Pre Litigation Claims Superviso
GEICO
04.2022 - Current
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Resolved complex claims issues with a thorough investigation, resulting in fair settlements for all parties involved.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
Liability Claims Supervisor
GEICO
06.2021 - 04.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Medical Claims Supervisor
GEICO
02.2021 - 04.2021
- Enhanced customer satisfaction with timely resolution of complex medical claims.
- Collaborated with healthcare providers to ensure accurate billing and reduce disputes.
- Reviewed claim documentation for compliance with regulatory requirements, minimizing risk of audits or penalties.
Management Devolpment Program
GEICO
06.2019 - 01.2021
- Conducted thorough analysis of business operations for enhanced decision-making and resource allocation.
- Identified opportunities for cost savings through data-driven analysis and strategic recommendations.
- Optimized project management practices, leading to increased success rates and timely completion of projects.
- Developed comprehensive reports to inform senior management of program progress and areas for improvement.
Education
Bachelor of Science - Marketing
Rider University
Lawrenceville, NJ05.2018
Skills
- Analytical Thinking
- Time Management
- Effective Communication
- Project Management
- Data Analysis
- Technical Proficiency
- Team Leadership
- Power BI Experience
Timeline
Pre Litigation Claims Superviso
GEICO
04.2022 - Current
Liability Claims Supervisor
GEICO
06.2021 - 04.2022
Medical Claims Supervisor
GEICO
02.2021 - 04.2021
Management Devolpment Program
GEICO
06.2019 - 01.2021
Bachelor of Science - Marketing
Rider University
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