Nicole Cote

Had up to 70 patients, in a clinical setting. I did intakes, Sys social assessments, sys social re assessment, Treatment plans, Treatment plan reviews, discharges, I would also facilitate groups etc.

• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

details below

• Maintained detailed case files and documentation, ensuring accurate records and efficient communication among team members.
• Established rapport with clients by demonstrating empathy and understanding while maintaining professional boundaries at all times.
• Utilized motivational interviewing techniques to encourage positive change in clients'' attitudes towards recovery from addiction.
• Enhanced client engagement with personalized counseling approaches tailored to individual needs and backgrounds.
• Provided crisis intervention services as needed, supporting clients in overcoming challenges during their recovery journey.
• Conducted thorough assessments of clients'' substance use histories and needs, guiding the development of targeted interventions.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Utilized motivational interviewing techniques to encourage positive change in clients'' attitudes towards recovery from addiction.
• Maintained detailed case files and documentation, ensuring accurate records and efficient communication among team members.
• Established rapport with clients by demonstrating empathy and understanding while maintaining professional boundaries at all times.
• Enhanced client engagement with personalized counseling approaches tailored to individual needs and backgrounds.
• Provided crisis intervention services as needed, supporting clients in overcoming challenges during their recovery journey.
• Conducted thorough assessments of clients'' substance use histories and needs, guiding the development of targeted interventions.
• Collaborated with multidisciplinary teams to provide holistic care for clients, addressing mental health, physical wellbeing, and social factors.
• Connected clients with community resources to support long-term sobriety and healthy living.
• Monitored client progress through regular evaluations and adjusted treatment plans accordingly for optimal results.
• Facilitated group therapy sessions, fostering a supportive environment for shared growth and healing.
• Evaluated the effectiveness of counseling interventions by tracking client progress, making necessary adjustments to optimize outcomes.
• Provided ongoing support to clients transitioning from inpatient treatment settings into the community, promoting long-term success in maintaining sobriety.
• Coordinated care with other professionals such as physicians, psychiatrists, and social workers to ensure comprehensive support for clients.
• Led educational workshops on substance abuse prevention within the community, raising awareness about available resources for those in need of help.
• Strengthened client resilience by teaching effective coping strategies for managing stressors related to substance abuse triggers.
• Educated families about addiction''s impact on individuals and relationships, promoting understanding and support throughout the recovery process.
• Utilized Mental Health behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Coordinated referrals for addiction services based on individual client needs and preferences.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
• Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Supported aftercare planning for continued recovery after treatment.
• Coordinated care with other professionals to provide clients with comprehensive support.
• Kept accurate and detailed records to track and document client progress.
• Taught substance abuse classes to help clients understand consequences of drug and alcohol use.

• Used painting skills to complete various major and minor exterior and interior painting jobs.
• Repaired drywall and plaster prior to painting.
• Mentored younger artists in various painting techniques
• Prepared surfaces for priming, painting and refinishing.
• Set up painting stand and stocked with supplies.
• Taped around windows and fixtures prior to painting walls.
• Followed safety procedures and properly used protective gear while painting.
• Filled, sanded and smoothed surfaces to prepare for painting.
• Enhanced customer satisfaction by providing high-quality interior painting services.
• Improved project efficiency by effectively managing painting crews and resources.
• Enhanced customer satisfaction by providing meticulous and efficient painting services.

• Provided outstanding customer service.
• Developed a deep understanding of customer service principles and customer service best practices.
• Met customer service objectives by providing superior customer service to [Language]-speaking customers.
• Improved customer service ratings and accurately solved problems using active listening and customer service skills.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Organized and maintained displays to achieve clean and appealing product layouts.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Developed relationships with key store personnel to support proper product placement and visibility.