Nicole Cotten
Summary
Skilled Multi Media Specialist focused on maximizing skillful success through effective use of Editing and Video Graphics abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
11
11
years of professional experience
Work History
Visual Communication Specialist
ARC
01.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
SEL Manager
Target Corporation
02.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for store, regional team and individual performance through teamwork and focus on customers.
Sales Manager
GameStop
03.2013 - 02.2019
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals and implemented appropriate development plans.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Education
Associate of Applied Science - Design And Visual Communications
Lone Star College System
Kingwood, TX05.2024
Skills
- Customer Relations
- Expert Problem Solving
- Project Planning
- Proficient in [Software]
- Technical communication
Additional Information
Proficient in Adobe Illustrator, PhotoShop, In Design, Premiere Pro, After Effects, Paint Shop Pro, Adobe Spark, Dreamweaver, Corel Painter Essentials, Paint Tool SAI, Adobe XD, Corel Painter, Corel Draw, AutoDesk 3DS Studio Max, AutoDesk Maya, GameStudio Engine, Unreal/Unity Engine, Adobe Animate, Procreate, Blender.
Timeline
Visual Communication Specialist
ARC
01.2022 - Current
SEL Manager
Target Corporation
02.2019 - Current
Sales Manager
GameStop
03.2013 - 02.2019
Associate of Applied Science - Design And Visual Communications
Lone Star College System
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