Nicole Couch
Consumer Direct Care Network
Post Falls,ID
2
Certification
9
Years of experience
Certified Payroll Professional with strong background in payroll management, compliance, and system implementation in a high-volume environment. Known for driving process improvements and ensuring payroll accuracy and timeliness. Collaborative team player focused on achieving results and adapting to changing needs. Expertise in Workday, Paycor, Paylocity, and ADP payroll software and payroll regulatory requirements.
Work History
Recruiter II
1 Year 9 Months- Developed recruitment strategies to attract top talent and enhance organizational culture.
- Led candidate sourcing initiatives utilizing innovative platforms and tools for streamlined hiring processes.
- Collaborated with hiring managers to define role requirements and establish effective selection criteria.
- Conducted training sessions on best practices in interviewing techniques for hiring managers across departments.
- Streamlined interview processes by coordinating schedules between candidates and hiring managers while minimizing disruptions to daily operations.
- Reduced time-to-fill rates for key positions by proactively sourcing and engaging with top talent.
Payroll Manager
2 Years 4 Months- Led payroll processing for 100,000+ employees, ensuring timely and accurate payments.
- Developed training programs for new payroll staff, improving team performance and accuracy.
- Conducted regular audits of payroll data to ensure compliance with federal and state regulations.
- Analyzed payroll reports to identify trends, supporting strategic decision-making for budget allocation.
- Provided expert advice on complex pay-related matters such as overtime calculations, retroactive payments, garnishments, bonuses, or deductions to both employees and managers alike.
- Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
- Partnered with IT professionals to develop custom software solutions tailored specifically for company''s unique payroll needs.
- Coordinated with finance to reconcile payroll accounts, ensuring accuracy in financial reporting.
- Led cross-functional teams in payroll-related projects, fostering collaboration and driving successful outcomes.
- Maintained up-to-date knowledge of federal, state, and local payroll tax regulations to ensure compliance.
General Manager
4 Years 2 Months- Directed operations for a multimillion-dollar retail location, managing 30+ team members including department managers, sales associates, and salon professionals.
- Analyzed sales reports and KPIs to create strategic action plans that consistently drove performance.
- Oversaw scheduling, payroll, and compliance, ensuring operational excellence across departments.
- Led recruiting, hiring, onboarding, and performance management for all staff.
Education
Bachelor’s degree - Business Administration and Management
- Servant Leader full-tuition Scholarship, Marketing team, University Newspaper
- GPA: 3.9 GPA
Skills
Bi-weekly payroll processing
Payroll auditing
Payroll system implementation
Year-end procedures
Regulatory compliance
Payroll software expertise
Payroll policies development
Accounting principles
Tax compliance
Certification
- Fundamentals of Payroll Certification, Payroll Org, April 2023
- Certified Payroll Professional, Payroll Org, April 2024
Timeline
Recruiter II
Consumer Direct Care Network
09.2024 - CurrentRead More
Payroll Manager
Consumer Direct Care Network
05.2022 - 09.2024Read More
General Manager
ULTA Beauty
06.2017 - 08.2021Read More
Grand Canyon University
Bachelor’s degree from Business Administration and Management
Read More