NICOLE COUFAL
PARKER,CO
Summary
Seasoned business professional with diverse experience in business ranging from Director of Operations to Executive Administrator. Skilled in operations and finding areas to improve workflows and efficiency. Excellent communication skills and ability to work with top executives professionally with great intuition and care. Joy and pride in bringing energy and joy to the workplace daily while being the glue that holds things together.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Executive Administrator
Canyons Community Church
02.2023 - Current
- Ensured leadership had streamlined access to information and resources by acting as the main point of contact.
- Creation and management of operational systems for all areas of administration.
- Finance and bookkeeping include accounts payable, management of donor systems and platform, budget creation/maintenance and reporting.
- Coordinated events with internal and external organizations through effective calendar management, facility reservations, and communication.
- Implementation of new systems and platforms to update current systems.
- Supported lead pastor, elders, and ministry leaders in managing daily operations.
- Cultivated relationships throughout church and ministries to provide leadership with insights for improvement and growth.
- Contributed to community outreach committee by developing marketing strategies, maintaining the website, managing social media marketing, and creating print materials.
Real Estate Broker Associate
EQUITY COLORADO
12.2012 - Current
Director of Operations
Switch It Up
01.2021 - 03.2022
- Oversaw budgets, change orders, and subcontractors to ensure project alignment with financial goals.
- Conducted job costing analysis to ensure accurate project expense estimates, facilitating informed financial decisions.
- Managed day-to-day operations.
- Oversaw staff performance duties, including screening and interviewing applicants, hiring, and conducting performance evaluations.
- Ensured employees were provided with the knowledge, training, and education to fulfill duties and responsibilities.
- Financial review and planning.
- Managed accounts receivable processes to ensure timely payments from clients.
- Project Management.
- Oversaw and managed Xcel Energy/CLEAResult contracts.
- Oversaw BNSF Industrial contracts and project management.
- Planned and facilitated Senior management planning and meetings.
- Creation and implementation of new company policies.
- Implementation, training, and maintenance of Service management software.
- Procurement of materials and shipping.
- Inventory management.
- Oversaw and maintained a safe and secure worksite.
- Regulated hours and overtime.
- Approved paid and unpaid time off.
- Maintained company readiness and compliance during government inspections.
CFO/Office Manager
GREAT AMERICAN ELECTRIC
08.2014 - 07.2017
- Managed payroll operations, ensuring compliance and accuracy in employee compensation.
- Oversaw benefits administration, enhancing employee programs and satisfaction.
- Led year-end planning and tax strategies to optimize financial efficiency.
- Office management and administrative tasks.
International Business Manager
AIR LIFT UNLIMITED DBA CAREFORE MEDICAL
09.2008 - 01.2011
- Overall responsibility for the sales, customer relationship management, A/R, operations, and marketing for International Business.
- Management of all current and new international customer accounts.
- Created marketing strategies and development for new countries.
- Worked to increase sales with current customers and design quotations/bids to win new business.
- Built competitive quotations by researching products and searching for the best supplier/vendor fit.
- Worked with accounting system including data input and financial/inventory analysis.
- Primary liaison to Air Lift Operations team for all international export and import requirements and logistics.
- Primary liaison to Air Lift Products team for all international product identification and sourcing.
- Monthly Air Lift Operations and Financial Review.
- Monthly International Business Operation and Sales and Marketing plan reviews.
- Leadership of all international tradeshows, sales activities, or field travel requirements.
- Oversaw international shipments, transportation, documentation, and regulation, and worked closely with freight companies to maximize freight costs and options.
Lead Support and Administration
LISTEN UP AUDIO/VIDEO
05.1999 - 11.2003
- Customer Service, Financing, Point of Sale system, bookkeeping, training, showroom floor support, inventory, invoicing, customer service, template design, showroom design, multiple phone lines, payroll, and other office duties
Education
Bachelor of Science - Business Administration, International Business & Management
COLORADO UNIVERSITY AT DENVER
12-2006
Skills
- Management
- Human Resources
- Payroll
- Operations management
- Project management
- Problem solving
- Cost reduction strategies
- Business plan development
- Financial Analysis
- Microsoft Suite
- Google Workspace
- Cross-cultural communication
- Customer Service
- Detail Oriented
- QB online
- Technologically Savvy
- Calendar management
- Budget management
- Event coordination
- Document preparation
- Customer relationship management
- Financial reporting
- Marketing strategy
- Effective communication
- Attention to detail
- Information confidentiality
- Process improvement
- Spreadsheet tracking
- Confidentiality
- AR/AP
- Executive support
- Strategic planning
- Financial bookkeeping
- System implementation
- Office management
- Schedule management
- Travel arrangements
- Budgeting assistance
- Meeting planning
- Travel coordination
- Customer service
- Software knowledge
Volunteer Experience
- CIELO AZUL, ECUADOR, Taught, worked, and lived in an indigenous Ecuadorian community school; Taught various subjects as needed, tutored older children in English; Organized, designed and built a playground and soccer field for the community. Managed various community projects.
- SANTA’S WORKSHOP, COLORADO, Aided in Christmas gift give-away, Organization, and Event Planning.
- ALICE TERRY ELEMENTARY, COLORADO, Designed and presented mentoring program for elementary aged children.
- CHORALE CHOIR, COLORADO, Performed at numerous nursing facilities in metro area.
- DENVER KIDS, COLORADO, Mentored ambitious, underprivileged children teaching life skills and values.
- LIGHTHOUSE CHURCH, Colorado, Worship Band lead vocalist.
- CANYONS COMMUNITY CHURCH, volunteer for community outreach, worship and benevolence
- Mission trip to Scotland through THE HERALD'S TRUST
Accomplishments And Activities
- Awarded the Colorado Opportunity Export Development Grant through the World Trade Center Denver in 2009 for Air Lift
- Well traveled through India, Europe, Mexico, and Ecuador.
- Completed volunteer overseas teaching program while living in Ecuador
- Avid skier
- Awarded Who’s Who Award, 2001
- Certified Lagree Fitness Pilates Instructor
Skills And Experience
- Extensive International Business skills
- International Supply Chain and Logistics experience
- Diverse Management experience and skills
- Human Resources, Payroll, Certified Payroll
- Benefit Management
- Sales and Marketing Business plan development
- Financial Analysis, A/R and A/P management
- Proficient in Spanish
- Skillful in Microsoft Suite and Google Workspace
- Experience working in a cross-cultural setting
- C-suite executive assistant
- Ability to multitask and perform many different jobs
- Detail Oriented
- Licensed Real Estate Broker
- Quickbooks
Languages
Spanish
Limited
Certification
- Real Estate Broker
Timeline
Executive Administrator
Canyons Community Church
02.2023 - Current
Director of Operations
Switch It Up
01.2021 - 03.2022
CFO/Office Manager
GREAT AMERICAN ELECTRIC
08.2014 - 07.2017
Real Estate Broker Associate
EQUITY COLORADO
12.2012 - Current
International Business Manager
AIR LIFT UNLIMITED DBA CAREFORE MEDICAL
09.2008 - 01.2011
Lead Support and Administration
LISTEN UP AUDIO/VIDEO
05.1999 - 11.2003
Bachelor of Science - Business Administration, International Business & Management
COLORADO UNIVERSITY AT DENVER