Shannon Kruger
Corning,NY
Summary
Experienced Executive Administrator with a strong background in executive scheduling, administrative coordination, financial reporting, and records management. Known for streamlining office operations, supporting special projects, and maintaining confidential records with professionalism.
Overview
16
16
years of professional experience
Work History
Executive Administrator
Globe Life National Income Life: Hamilton Org
Corning, NY
12.2022 - Current
- Coordinated licensing documents and onboarding files to ensure compliance and facilitate agent readiness.
- Supported recruiting by scheduling interviews and managing candidate communication for the Globe Life team.
- Organized office operations, supplies, and administrative workflows across Hamilton Org departments.
- Resolved scheduling conflicts and service requests for executive and field staff.
- Maintained confidential documents tied to executive operations.
- Assisted with presentation preparation for internal and external meetings.
- Documented administrative policies and procedures and verified required parties received copies.
- Developed and maintained efficient office procedures, policies, and standards to support operational consistency.
- Generated detailed monthly financial reports to provide insights into income and expense activity for management review.
- Processed invoices according to accounting guidelines.
- Coordinated special projects requested by executive staff members.
- Planned, coordinated, and controlled daily operations across sales, financial management, and human resources.
- Represented company at industry meetings and conferences.
- Improved accounting accuracy by revising financial reporting and reconciliation processes.
- Provided guidance, direction, and authorization to business units and departments for major plans.
- Assessed need for new or enhanced systems and applications to meet business objectives.
- Created and maintained computer-based and paper-based filing systems for records, reports, and documents.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Prepared correspondence, presentations, and reports for National Income Life administration.
- Drafted agent communications using clear, professional business language.
- Responded to customer inquiries in a timely manner to ensure satisfaction.
- Researched potential business opportunities and partnerships.
- Created spreadsheets and databases to track project progress and deadlines.
- Built vendor relationships to secure cost-effective pricing on supplies.
Social Media Director
National Income Life Insurance Company
Elmira, New York
03.2022 - 10.2025
- Developed growth strategies that increased follower engagement across Facebook, Instagram, and LinkedIn.
- Managed content calendars across Facebook, Instagram, and LinkedIn.
- Created creative messaging for agent recruiting and customer engagement.
- Analyzed analytics to optimize post timing, refine audience targeting, and enhance content themes.
- Approved copy, graphics, and video for company social channels.
- Trained staff on social media guidelines and brand voice.
- Supported social media strategy for insurance recruiting and brand visibility.
- Compiled weekly and monthly reports detailing campaign performance metrics across channels.
- Shared content ideas aligned with organization strategy and goals.
- Created platform-specific content for brand channels and publishing calendars.
Office Manager
National Income Life Insurance Company
Elmira, NY
07.2013 - 12.2022
- Coordinated calendars, meetings, and travel logistics for insurance agents and managers to ensure seamless operations.
- Assisted managers with scheduling, reporting, and administrative tasks to streamline office workflows.
- Supported daily office operations for National Income Life Insurance branch staff.
- Maintained office supplies, equipment, and vendor contacts.
- Processed correspondence, filings, and policy paperwork with accuracy.
- Assisted with recruiting, onboarding, and training tasks for new office personnel.
- Organized confidential client and employee records in line with company policies.
- Managed front desk operations by greeting visitors, answering questions, and directing inquiries to proper personnel.
- Proposed actionable ideas and solutions that enhanced team collaboration and effectiveness.
- Collaborated with team members to meet project objectives and deadlines.
Supervising Manager
National Income Life Insurance Company
Rochester, NY
02.2011 - 07.2013
- Tracked daily call activity and appointment schedules, ensuring optimal team coverage.
- Guided agents on policy presentations and client service standards.
- Trained staff on sales scripts and benefit explanations, enhancing agent-client interactions.
- Reviewed applications for accuracy and compliance with company requirements, reducing processing errors.
- Supported insurance sales teams at National Income Life Insurance Company.
Education
MBA - Business Administration And Management
Colorado Technical University
Colorado Springs, CO09-2010
Bachelor of Science - Developmental Psychology
Brockport University
Brockport, NY06-2009
Skills
- Executive scheduling
- Calendar management
- Meeting management
- Office operations
- Administrative coordination
- Vendor management
- Records management
- Document control
- Confidentiality management
- Financial reporting
- Expense reporting
- Problem solving
- Special project coordination
- Project Support
- Human resources
- Recruitment support
- Candidate sourcing
- Training coordination
- Employee benefits
- Organizational leadership
- Executive support
- Microsoft Office Suite
- Database management
- Presentation design
- Effective messaging
- Professional communication
- Internal communications
- Compliance tracking
- Time management
- Staff management
- Database management
Timeline
Executive Administrator
Globe Life National Income Life: Hamilton Org
12.2022 - Current
Social Media Director
National Income Life Insurance Company
03.2022 - 10.2025
Office Manager
National Income Life Insurance Company
07.2013 - 12.2022
Supervising Manager
National Income Life Insurance Company
02.2011 - 07.2013
MBA - Business Administration And Management
Colorado Technical University
Bachelor of Science - Developmental Psychology
Brockport University