Nicole Craven
Summary
Cybersecurity and IT Systems professional with 10+ years of experience
spanning helpdesk support, systems administration, and endpoint security.
Proven ability to manage 250+ user environments, handle 40–50 support
tickets weekly, and lead security initiatives including a full Notion
audit removing 332 unsecured pages and an org-wide 1Password rollout.
Proficient in Okta, Jamf Pro, CrowdStrike Falcon, and Google Workspace.
Currently pursuing RHCSA certification in Linux administration.
Overview
15
15
years of professional experience
Work History
IT Systems & Security Specialist
Mediavine
Remote
08.2024 - Current
- Supported IT operations for 250-person org, managing access, systems, and endpoint security across multiple platforms
- Handled 40–50 support tickets weekly resolving SSO, device management, and application access issues
- Led onboarding for 8–10 new hires/month across Google Workspace, Slack, Zoom, and internal systems
- Revamped onboarding using zero-touch deployment with Jamf Pro, reducing setup time and manual intervention
- Conducted full Notion security audit (360+ pages), removing 332 unsecured pages and reducing data exposure risk
- Led org-wide 1Password rollout, eliminating browser-based password storage and strengthening credential security
- Developed security protocol for lost/stolen devices, improving incident response and reducing risk exposure
Cybersecurity Analyst
Aetion
New York, New York
04.2021 - 08.2024
- Supported security operations for 400+ users and endpoints, ensuring secure access and system integrity
- Investigated and documented 15+ security incidents with reports aligned to NIST and ISO standards
- Managed identity and access via Okta and Active Directory, enforcing MFA to mitigate unauthorized access risk
- Conducted access reviews and permission audits to uphold least-privilege security practices
- Managed macOS patching via Apple Remote Desktop, improving compliance and reducing vulnerability exposure
Senior Desktop Engineer
Aetion
New York, New York
04.2021 - 04.2023
- Managed macOS environments with Jamf Pro, ensuring security compliance and streamlined patching across enterprise devices
- Configured SIEM detection rules in CrowdStrike Falcon, enhancing threat visibility and detection capabilities
- Automated workflows via Jira and Zendesk APIs, enhancing operational efficiency and ensuring consistent data handling
- Troubleshot network and system issues using Wireshark, resolving recurring performance problems and improving system reliability
IT Desktop Support
Palmer Studio
Havana, Cuba
07.2019 - 11.2020
- Delivered IT support across all systems, ensuring seamless operation of creative workflows and infrastructure
- Diagnosed and resolved hardware issues, collaborated with cross-functional teams, and managed change processes
- Developed project scopes and managed change processes to minimize disruption across IT operations
Genius/Hardware Technician
Apple
New York, New York
08.2011 - 08.2019
- Diagnosed and resolved complex hardware and software issues, contributing to high levels of customer satisfaction
- Provided technical support and training on Apple hardware and software, enhancing customer understanding and usage
- Oversaw inventory and preventive maintenance programs to maximize product availability and reliability
Education
BBA - Accounting and Finance
Howard University
Washington, DCMaster of Arts - Spanish Language, Literature & Cinema
University of Havana
Havana,CubaSkills
Security and identity management
Okta (SSO/MFA)
CrowdStrike Falcon
Jamf Pro
macOS administration
Zero-touch deployment
Cloud tools and services
Google Workspace
IAM and Incident Response
Timeline
IT Systems & Security Specialist
Mediavine
08.2024 - Current
Cybersecurity Analyst
Aetion
04.2021 - 08.2024
Senior Desktop Engineer
Aetion
04.2021 - 04.2023
IT Desktop Support
Palmer Studio
07.2019 - 11.2020
Genius/Hardware Technician
Apple
08.2011 - 08.2019
BBA - Accounting and Finance
Howard University
Master of Arts - Spanish Language, Literature & Cinema
University of Havana