Nicole Cross
Imperial,MO
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and recognized for the ability to help others while multi-tasking getting lots of work done. Reliable and driven, with strong time management and prioritization abilities.
Overview
21
21
years of professional experience
Work History
Sales Associate
Torrid Clothing Store
04.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote clean store.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Building relationships with customers to encourage coming back.
- Managed returns, exchanges and refunds to adhere with store policy.
- Managing employees with helping them learn the store policies and procedures of how the store runs.
- Opening/closing store with all procedures.
Patient Service Representative
BJC OBGYN Associates of Sunset Hills
10.2021 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answer phone calls to make/reschedule appointments
- Inbasket messages for patients needing to make appointments
- Collect copays for appointments
Patient Service Representative
Breast Care Consultants
07.2020 - 10.2021
- Answer phones
- Schedule/cancel appt/test for patients and doctor offices
- Pre-reg insurance for patients appointments
- Check in/out patients
- Handle deposits
- Take co-pays and balance payments
- Make charts for providers next day
- Print documents off for providers
- Help clean and room patients
- Hyperspace hero
Medical Receptionist/Scheduler
Mercy Clinic Heart and Vascular
06.2018 - 07.2020
- Answer high volume calls
- Schedule/cancel appointment/test for patients and doctor offices
- Pre-register insurance for patients appointments
- Check in/out patients
- Handle deposits
- Take co-pays and balance payments
General Clerk II
Serco
11.2014 - 06.2020
- Verify documents with personal information, process applications for health insurance companies in a timely manner
- Multitask efficiently
- High volume workload
- Mentoring new employees
Sales Associate/Manager
Bath and Body Works
07.2017 - 12.2019
- Using my customer service skills to help customers find the products that they are looking for while making sure the store is running smoothly
- Taking care of deposits
- Opening and closing store
- Running store
- Put shipment away
General Clerk II
Hardee's Food Systems
12.2013 - 03.2014
- Handled guests needs, made food, and ran daily reports
Customer Service Representative
Convergy's Corp
05.2010 - 11.2013
- Handled incoming calls for customer inquiries and used problem solving skills to retain customer satisfaction
Certified Nurse Assistant
Wilkerson Home Health Care
02.2010 - 03.2010
- Assisted residents in their home setting with day to day tasks as needed such as cleaning house and taking care of their personal needs
Certified Nurse Assistant
Big River Nursing and Rehabilitation Center
06.2008 - 08.2009
- Provided health care needs for all patients such as caring for them, taking care of them and providing love to them
Customer Service Representative
Kohl's Department Store
10.2007 - 08.2008
- Quickly and efficiently handled customer transactions to fulfill their check out process
Associate
Wal-Mart
07.2007 - 09.2007
- Stocked and organized incoming product, used plans to assemble new product rollout
Shift Manager
Taco Bell
05.2003 - 01.2007
- Assisted with cash handling, employee scheduling, truck orders, hiring and recruiting
Education
High School Diploma -
Northwest High School
Cedar Hill, MO05.2004
Skills
- Using Epic
- Checking in and out patients
- Dealing with money/checks/cards
- Customer Service
- Manager Experience
- Microsoft Office
- Microsoft Outlook
- Hyperspace Hero
References
- Jamie Graves, Wells Fargo, 618-340-1000
- Chelsea Highley, Mercy Nurse, 636-692-1848
Timeline
Sales Associate
Torrid Clothing Store
04.2022 - Current
Patient Service Representative
BJC OBGYN Associates of Sunset Hills
10.2021 - Current
Patient Service Representative
Breast Care Consultants
07.2020 - 10.2021
Medical Receptionist/Scheduler
Mercy Clinic Heart and Vascular
06.2018 - 07.2020
Sales Associate/Manager
Bath and Body Works
07.2017 - 12.2019
General Clerk II
Serco
11.2014 - 06.2020
General Clerk II
Hardee's Food Systems
12.2013 - 03.2014
Customer Service Representative
Convergy's Corp
05.2010 - 11.2013
Certified Nurse Assistant
Wilkerson Home Health Care
02.2010 - 03.2010
Certified Nurse Assistant
Big River Nursing and Rehabilitation Center
06.2008 - 08.2009
Customer Service Representative
Kohl's Department Store
10.2007 - 08.2008
Associate
Wal-Mart
07.2007 - 09.2007
Shift Manager
Taco Bell
05.2003 - 01.2007
High School Diploma -
Northwest High School
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