Daelyne Benitez
Miami
Summary
Efficient and diligent Lead Cargo Agent recognized for exceptional productivity and a proven track record of completing tasks swiftly and accurately. Specializes in customer service, compliance with customs regulations, document preparation, and inventory management. Excels in communication, problem-solving, and time management, ensuring seamless operations in fast-paced environments. Possesses strong PC skills, including advanced proficiency in Microsoft Office applications.
Overview
2
2
years of professional experience
Work History
Lead Cargo Agent
Worldwide Flight Services
09.2025 - Current
- Identified and addressed discrepancies efficiently, contributing to improved client satisfaction levels.
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive relationships with clients as their primary point of contact within the organization.
- Employed computer systems to streamline cargo shipment processes and maintain precise tracking of goods.
- Investigated and resolved customer issues promptly to maintain high satisfaction standards.
- Managed customer communications to deliver regular updates on cargo shipment status. Addressed shipment delays with clear explanations to maintain transparency. Fostered positive relationships through proactive engagement with clients.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Coordinated day-to-day activities, ensuring optimal collaboration and workflow among all team members.
- Supported operational needs by working flexible hours, including nights, weekends, and holidays.
Cargo Agent
Worldwide Flight Services Inc
08.2024 - 09.2025
- Operated various office equipment such as computers, scanners, printers and photocopiers to prepare documents for mailing.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached crew and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted in the preparation of shipping documentation.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
- Assisted with customs clearance processes.
- Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
- Worked effectively doing Notoc.
Education
High School Diploma -
Ronald Regan Doral High School
8600 NW 107 Ave06-2024
Skills
- Data entry
- Microsoft Office
- Office equipment operation
- Team collaboration
- Time management
- Problem solving
- Document preparation
- Picking up and dropping off documents from the aircraft
- Adaptability and flexibility
- Organizational skills
- Communication skills
- Export Regulations
- Inventory control
- Critical thinking
- Multitasking
- Customs clearance
- Using EPIC
- Using CargoSpot
- Using Excel
- Using Hawk
- Using DG office
- Using Word
- Using FTP
- Using Outlook
- Doing Notoc
- Excellent Customer service
- Escorting crew
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Cargo Agent
Worldwide Flight Services
09.2025 - Current
Cargo Agent
Worldwide Flight Services Inc
08.2024 - 09.2025
High School Diploma -
Ronald Regan Doral High School