Elizabeth Gomez
New York
Summary
Dynamic and detail-oriented Lead Cargo Agent at Alliance Ground Service with a proven track record in regulatory compliance and exceptional customer service. Expert in managing logistics and documentation, ensuring efficient cargo operations, and resolving issues promptly. Strong organizational skills and a commitment to safety standards drive successful outcomes in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Lead Cargo Agent
Alliance Ground Service
12.2020 - Current
- Managing the flow of goods, including handling documentation, coordinating logistics, and ensuring the safe and efficient loading and unloading of cargo.
- Ensuring compliance with American Airlines and Southwest regulations, safety standards, and other relevant rules and procedures.
- Maintaining records of shipment, track cargo movement, and handle inventory within the cargo facility.
- Addressing customer inquires, resolve issues, and provide updates on shipment status.
PPS Agent
PrimeFlight
11.2002 - 12.2020
- Meeting and greeting couriers and shippers, processing inbound and outbound shipments.
- Ensuring shipments are processed and forwarded to the ramp for loading.
- Verify contents of shipment using approved method of inspection.
- Prepare shipments final processing, place bag tags and lot labels on shipments.
- Comply with all American Airlines training requirements, operational policies and procedures.
- Comply with federal, state and local regulations for shipping, handling and storage of cargo.
Education
High School Diploma -
John Bowne High School
63-25 Main St, Kew Gardens Hills, NY 1136706-1996
Skills
- Strong organizational and record-keeping
- Good communication and customer service skills
- Attention to detail and problem-solving abilities
- Regulatory compliance
Languages
Spanish
Native or Bilingual
Timeline
Lead Cargo Agent
Alliance Ground Service
12.2020 - Current
PPS Agent
PrimeFlight
11.2002 - 12.2020
High School Diploma -
John Bowne High School
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