SIMONE SHEPHERD
Jonesboro,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Lead Cargo Agent
Delta Air Lines, Inc
Atlanta, GA
11.2021 - Current
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
Cargo Agent
Delta Air Lines, Inc
Atlanta, GA
06.2021 - 11.2021
- Led warehouse improvement initiatives to advance operational efficiencies.
- Implemented and maintained safety protocols to safeguard cargo shipments.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Liaised with customers provide status updates and explain cargo shipment delays.
Gate Agent
Delta Air Lines, Inc
Baltimore, MD
11.2019 - 06.2021
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
Ticketing/Gate Agent
Delta Air Lines, Inc
Queens, NY
04.2007 - 11.2019
- Sold, printed and reissued available tickets to customers at check-in.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Disbursed and recorded appropriate gate passes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Liberal Arts And General Studies
BMCC
New YorkSkills
- Inventory Accuracy
- Operational Efficiency
- Warehouse Management System (WMS)
- Regulatory Compliance
- Quality Assurance
Timeline
Lead Cargo Agent
Delta Air Lines, Inc
11.2021 - Current
Cargo Agent
Delta Air Lines, Inc
06.2021 - 11.2021
Gate Agent
Delta Air Lines, Inc
11.2019 - 06.2021
Ticketing/Gate Agent
Delta Air Lines, Inc
04.2007 - 11.2019
Liberal Arts And General Studies
BMCC