SIMONE SHEPHERD
Jonesboro,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Lead Cargo Agent
Delta Air Lines, Inc
11.2021 - Current
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
Cargo Agent
Delta Air Lines, Inc
06.2021 - 11.2021
- Led warehouse improvement initiatives to advance operational efficiencies.
- Implemented and maintained safety protocols to safeguard cargo shipments.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Liaised with customers provide status updates and explain cargo shipment delays.
Gate Agent
Delta Air Lines, Inc
11.2019 - 06.2021
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
Ticketing/Gate Agent
Delta Air Lines, Inc
04.2007 - 11.2019
- Sold, printed and reissued available tickets to customers at check-in.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Disbursed and recorded appropriate gate passes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Liberal Arts And General Studies
BMCC
New YorkSkills
- Inventory Accuracy
- Operational Efficiency
- Warehouse Management System (WMS)
- Regulatory Compliance
- Quality Assurance
Timeline
Lead Cargo Agent
Delta Air Lines, Inc
11.2021 - Current
Cargo Agent
Delta Air Lines, Inc
06.2021 - 11.2021
Gate Agent
Delta Air Lines, Inc
11.2019 - 06.2021
Ticketing/Gate Agent
Delta Air Lines, Inc
04.2007 - 11.2019
Liberal Arts And General Studies
BMCC
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