Nicole Cruz Gomez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Kazerouni Law Group, APC
2021.09 - 2024.01
- Assisted attorneys with case organization and administrative tasks.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
Registered Behavior Technician
Comprehensive Autism Center
2021.01 - 2021.09
- Managed crisis situations with professionalism, ensuring the safety of client while adhering to established protocols.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and client alike.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Personal Support Worker
Intellectual/Development Disabilities (MCHD)
2017.03 - 2020.12
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patient.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Sales Representative
OshKosh B'gosh
2016.06 - 2017.11
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Understanding of the retail sales process
- Knowledge of inventory stocking procedures
- Track record of achieving sales quotas
Judicial Support Specialist
Oregon Judicial Department Circuit Court
2015.06 - 2015.09
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Education
Bachelor of Science - Accounting
Grand Canyon University
Phoenix, AZ03.2026
Associate of Science - Associate of Science To Transfer
Chemeketa Community College
Salem, OR06.2020
High School Diploma -
Wellness Business And Sports School
Woodburn, OR06.2017
Skills
- Problem-solving skills
- Customer Support
- Data Entry (Microsoft Word, Excel)
- Customer Service
- Call Center Operations
Languages
English
Native or Bilingual
Timeline
Call Center Representative
Kazerouni Law Group, APC
2021.09 - 2024.01
Registered Behavior Technician
Comprehensive Autism Center
2021.01 - 2021.09
Personal Support Worker
Intellectual/Development Disabilities (MCHD)
2017.03 - 2020.12
Sales Representative
OshKosh B'gosh
2016.06 - 2017.11
Judicial Support Specialist
Oregon Judicial Department Circuit Court
2015.06 - 2015.09
Bachelor of Science - Accounting
Grand Canyon University
Associate of Science - Associate of Science To Transfer
Chemeketa Community College
High School Diploma -
Wellness Business And Sports School
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