Nicole Cushion
Burlington,MA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
16
16
years of professional experience
Work History
Case Manager
Springwell Inc.
Waltham, MA
12/12/23 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Monitored client progress through regular follow-up contacts.
Private Home Health Aide
George Smith
Burlington, MA
07.2018 - 01.2021
- Assisted client with feeding, bathing and grooming
- Established a daily schedule and routine with client
- Provided companionship to client and family members
- Established a relationship with family, providing emotional support.
Private Home Health Aide
Cathy Joyal
Leominster, MA
06.2016 - 05.2019
- Applied positive reinforcements methods when necessary
- Redirected client's combative behavior during episodes
- Assisted client with bathing, dressing and incontinence care
- Dressed, groomed and fed client with limited physical abilities to support basic needs.
Customer Service Coordinator
TJX Company
Nashua, NH
01.2008 - 01.2012
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Supervised and motivated customer service teams to maximize business performance.
Education
Liberal Arts Associate's Degree -
Middlesex Community College
American Red Cross, Nurse Assistant and Home Health Aide -
Skills
- Compassionate client care
- Records Management
- Client Care Planning
- Empathetic
- Client Documentation
- Superior Communication Skills
Timeline
Private Home Health Aide
George Smith
07.2018 - 01.2021
Private Home Health Aide
Cathy Joyal
06.2016 - 05.2019
Customer Service Coordinator
TJX Company
01.2008 - 01.2012
Case Manager
Springwell Inc.
12/12/23 - Current
Liberal Arts Associate's Degree -
Middlesex Community College
American Red Cross, Nurse Assistant and Home Health Aide -
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