Summary
Overview
Work History
Education
Skills
Websites
References
Certification
Timeline
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Nicole Dacey

Nicole Dacey

Rockville,MD

Summary

Dynamic professionalism with a proven track record in hospitality, showcased through exceptional service at Cava Mezze. Skilled in organization and hospitality, adept at enhancing customer experiences and boosting sales through strategic upselling. Demonstrates a strong team player attitude and a meticulous approach to maintaining pristine environments. Expert in memory retention, and ensuring personalized guest interactions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bartender

Cava Mezze
Rockville, MD
09.2024 - Current
  • Stocked ice bins and coolers as needed throughout shift.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Developed good working relationships with fellow employees through effective communication.

Hostess and Server

Cava Mezze
Olney, Maryland
01.2015 - Current
  • Maintained a personable and friendly interaction with all guests in restaurant and over the phone
  • Organized reservations and server sections
  • Facilitated transactions with all customers
  • Followed restaurant procedures when serving guests in order to provide exceptional customer service
  • Worked as a team with all co-workers

to ensure a positive experience for our guests

  • Answered any and all questions from guests about the restaurant and menu

Server

Melina
North Bethesda, Maryland
01.2021 - 01.2022
  • Maintained work professionalism with uniform guidelines.
  • Worked as a team to run food and drinks when other servers were busy with other tables in their section.
  • I communicated in high detail with patients over menu items and their specific ingredients for over 60 menu items.
  • Followed specific allergen instructions for patients.
  • Cleaned up tables in my section to maintain a pristine restaurant environment.

Physical Therapy Aide

Physical Therapy Sports Medicine Center
Olney, Maryland
01.2019 - 01.2020
  • Trained by a physical therapist in all healing exercises.
  • Worked with patients on stretching, weighted exercises, body exercises, and more.
  • Helped transport frail or disabled patients to different treatment areas.
  • Monitored and documented patient progress, adjusting treatment plans as necessary.
  • Maintained a clean working environment for all patients.
  • Exhibited a professional attitude with coworkers and patients.
  • Assisted in the use of assistive devices and prosthetic training for patients.
  • Liaised with physical therapist to deliver appropriate therapy according to care plan.

Barn and Horse Caretaker

Woodland Horse Center
Ashton, Maryland
01.2010 - 01.2013
  • Maintained a professional manner during public lessons
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Maintained barns, stalls, paddocks and other horse-related facilities in a clean and safe condition.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.

Education

Montgomery Community College -

Montgomery Community College
01.2022

Howard Community College - General Studies

Howard Community College
01.2020

High School Diploma -

Magruder High School
Derwood, MD
05-2016

Skills

  • Organization
  • Hospitality and accommodation
  • Flexibility
  • Personable
  • Meticulous
  • Memory retention
  • Professional appearance
  • Performance improvement
  • Team player attitude

References

  • Susan Lerche, General Manager, Melina Pike and Rose Location, 301-520-1504
  • Lucas Georgiou, District Manager, Cava Mezze - Olney and Rockville Locations, 240-672-1043

Certification

Critical life-saving skills

Timeline

Bartender

Cava Mezze
09.2024 - Current

Server

Melina
01.2021 - 01.2022

Physical Therapy Aide

Physical Therapy Sports Medicine Center
01.2019 - 01.2020

Hostess and Server

Cava Mezze
01.2015 - Current

Barn and Horse Caretaker

Woodland Horse Center
01.2010 - 01.2013

Montgomery Community College -

Montgomery Community College

Howard Community College - General Studies

Howard Community College

High School Diploma -

Magruder High School
Nicole Dacey