NICOLE DAHL
Racine,MN
Summary
Transformative healthcare operations leader with over 20 years of experience enhancing coding quality and financial performance while driving process improvements. Proficient in leveraging AI for workflow automation and efficiency in complex healthcare settings. Expertise spans ICD-10-CM/PCS, CPT/HCPCS, CAC/CDI technologies, regulatory compliance, and analytics. RHIA-credentialed with a master's in HIM and a strong background in innovation and operational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director, Business Analytics
Microsoft
01.2023 - Current
- Directed analytics for HIM, coding, CDI, and revenue cycle operations, enhancing data-driven decision-making.
- Drove adoption of standardized, scalable analytics methods across teams, fostering consistency in data analysis and reporting.
- Support analytics strategy for a focused product portfolio within Health & Life Services, providing expertise in data governance, modeling, and evaluation frameworks to inform product direction and revenue cycle workflows.
- Guide development of dashboards and insights used by senior leadership.
- Partner with engineering, product, and clinical SMEs to ensure regulatory alignment.
- Mentor analysts and cross-functional partners to strengthen organizational capability.
- Utilized AI to enhance analysis and conceptualize future AI use cases across billing, coding, and revenue cycle workflows, identifying opportunities for product enhancements and process streamlining.
Content Lead / Senior Principal Content Analyst
Nuance Communications
01.2013 - 01.2023
- Led development of ICD-10-CM/PCS, CPT, HCPCS, and regulatory content to meet industry standards.
- Led coding content strategy, quality oversight, and cross-functional collaboration for encoder and CDI products used across major health systems.
- Directed daily operations for coding content teams, ensuring accuracy and timeliness of deliverables.
- Identified coding quality gaps, implementing education, training, and auditing initiatives to enhance compliance.
- Acted as a liaison between Product, Development, QA, Sales, Support, and clients.
- Acted as Scrum Master, driving agile workflows and continuous improvement.
Assistant Operations Specialist / Coding Specialist
Mayo Clinic
Rochester, USA
01.2001 - 01.2008
- Led multi-department initiatives improving coding quality, AR reduction, and compliance.
- Liaised between coding, clinical practice, IT, and finance to enhance communication and collaboration.
- Developed education, training, and auditing processes, resulting in improved accuracy in coding.
- Led NLP implementation for radiology and cardiology, increasing coding automation.
- Reduced AR and non-billables through systematic edits and documentation education.
- Enhanced staff resource utilization through targeted performance improvement initiatives.
- Expanded coder internship program from 1 to 6 schools across multiple states.
- Advanced through roles in coding, revenue cycle operations, and enterprise process improvement.
Education
MS - Health Information Management (Revenue Management Focus)
College of St. Scholastica
BA - Business Administration (Healthcare Focus)
American InterContinental University
AAS - Health Information Technology
Rochester Community & Technical College
Skills
- Strategic planning
- Financial performance
- Operational performance
- Revenue cycle management
- Regulatory compliance
- Process improvement
- Data governance
- AI decision making
- Multi-site operations
- Team development
- Employee retention
- Coding quality and auditing
Certification
RHIA
Timeline
Director, Business Analytics
Microsoft
01.2023 - Current
Content Lead / Senior Principal Content Analyst
Nuance Communications
01.2013 - 01.2023
Assistant Operations Specialist / Coding Specialist
Mayo Clinic
01.2001 - 01.2008
MS - Health Information Management (Revenue Management Focus)
College of St. Scholastica
BA - Business Administration (Healthcare Focus)
American InterContinental University
AAS - Health Information Technology
Rochester Community & Technical College