Nicole Daniels
Berlin,VT
Summary
Accomplished Underwriting Associate at National Life Group, adept in portfolio management and effective communication. Excelled in streamlining underwriting processes and enhancing customer satisfaction, achieving faster turnaround times and maintaining high-quality standards. Demonstrated adaptability and professionalism, significantly improving operational efficiency and reducing insurability risks. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Underwriting Associate
National Life Group
07.2023 - Current
- Supported review and acceptance or denial of new or renewal business of an average of 30 cases per day.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries of an average of 20 per day.
- Analyzed credit, income, compliance, and title documents during underwriting process.
- Improved underwriting accuracy by consistently reviewing and analyzing medical, financial, and occupational data.
- Reduced claim costs by conducting thorough evaluations of potential policyholders'' insurability risks.
- Streamlined the underwriting process for faster turnaround times through effective communication with brokers and agents.
- Delivered consistent results within designated authority levels by accurately assessing applicant insurability risks according to company guidelines.
- Balanced competing priorities in a fast-paced environment to efficiently process applications while maintaining strict adherence to strict quality control standards.
- Minimized company exposure to losses by diligently adhering to established underwriting standards in all decision-making processes.
Rewrite Specialist
National Life Group
06.2019 - 07.2023
- Examined and processed after issue life policy change applications of approximately 150 per month.
- Maintained high standards of customer service by building relationships with agents and interdepartmental customers.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Followed up with field agents regarding premium payments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and handled team escalations.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
New Business Case Manager
National Life Group
01.2010 - 06.2019
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Collaborated with cross-functional teams to design and implement processor improvement strategies.
- Assessed current systems and identified improvement areas to uplift capabilities.
- Monitored processor performance and adjusted systems for smooth operation.
- Improved function and performance by adopting suitable processor software applications.
- Provided mentoring, feedback, and training to associates to help develop skills and improve team results.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Customer Experience Agent
National Life Group
11.2008 - 01.2010
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Education
Master of Arts - Organizational Management
University of Arizona Global Campus
Phoenix, AZ05.2023
Bachelor of Arts - Accounting And Business
Champlain College
Burlington, VT05.2014
Skills
- Microsoft Office
- Portfolio Management
- Underwriting guidelines
- Administrative Support
- Professional and mature
- Time Management
- Multitasking
- Adaptability and Flexibility
- Effective Communication
Certification
ALU Level One Certificate
Timeline
Underwriting Associate
National Life Group
07.2023 - Current
Rewrite Specialist
National Life Group
06.2019 - 07.2023
New Business Case Manager
National Life Group
01.2010 - 06.2019
Customer Experience Agent
National Life Group
11.2008 - 01.2010
Master of Arts - Organizational Management
University of Arizona Global Campus
Bachelor of Arts - Accounting And Business
Champlain College
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