Tyler Kirby
San Antonio,TX
Summary
Business-minded insurance professional with a background in underwriting, policy processing, and customer relations. Recognized for attention to detail, effective communication, and sound judgment. Focused on accurate risk assessment, timely follow-up, and consistent support for compliant insurance decisions.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Underwriting Associate
Biberk
10.2025 - Current
- Processed new business submissions using underwriting guidelines and carrier appetite standards.
- Reviewed commercial insurance applications for completeness, accuracy, and underwriting eligibility.
- Evaluated risk factors across policy details, exposures, and supporting documentation.
- Coordinated follow-up requests with agents to resolve missing information and documentation gaps.
- Applied renewal and endorsement requirements to maintain consistent policy records.
Insurance Agent
USAA Insurance Company
02.2023 - 10.2025
- Advised members on auto, home, and life coverage options aligned with individual risk needs.
- Explained coverage terms, exclusions, and premium factors to support informed insurance decisions.
- Evaluated policy applications and documentation for accuracy, completeness, and underwriting compliance.
- Processed policy changes, renewals, and endorsements while maintaining service quality and record accuracy.
- Advised clients on policy options, coverage limits, and exclusions.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Goods Flow Coworker
IKEA
04.2021 - 02.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Enhanced customer satisfaction by providing efficient and accurate retail processing services.
- Improved customer satisfaction by providing timely and courteous service in a busy retail setting.
Team Leader
Publix
02.2014 - 01.2021
- Supervised daily department operations, ensuring consistent customer service and production standards.
- Coordinated scheduling, task assignments, and workflow to maintain efficient coverage.
- Trained associates on Publix procedures, safety expectations, and role responsibilities.
- Monitored inventory levels, ordering accuracy, and stock rotation to reduce shortages.
- Resolved customer inquiries across phone, email, and chat while maintaining accurate service records
- Documented customer interactions clearly to support compliance, continuity, and issue tracking
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Master of Science - Psychology
California Coast University
Santa Ana, CA03-2027
Bachelor of Science - Psychology
California Coast University
Santa Ana, CA11-2023
Skills
- Underwriting guidelines
- Policy interpretation
- Data interpretation
- Research
- Microsoft office
- Client relationship management
- Critical thinking
- Decision-making
- Customer service
- Customer relations
- Time management
- Teamwork and collaboration
- Effective communication
Languages
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Underwriting Associate
Biberk
10.2025 - Current
Insurance Agent
USAA Insurance Company
02.2023 - 10.2025
Goods Flow Coworker
IKEA
04.2021 - 02.2024
Team Leader
Publix
02.2014 - 01.2021
Master of Science - Psychology
California Coast University
Bachelor of Science - Psychology
California Coast University