Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level visually impaired counselor position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Insightful Counselor familiar with medical treatment protocols. Adept at responding to emergency situations calmly and respectfully. Passionate about patient support and resource advocacy.
Hi, I’m
Nicole Davis
Sun City Center,FL
Summary
Overview
14
years of professional experience
Work History
Division Of The Blind Services
Counselor
12.2023 - Current
Job overview
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
The Eye Associates
Call Center Representative
05.2021 - 12.2022
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Carrollwood Optical
Head Optometric Technician
02.2016 - 04.2020
Job overview
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Prepared and administered medications to patients as prescribed by optometrist.
LensCrafters
Optometric Technician
01.2010 - 02.2016
Job overview
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Education
Hillsborough Community CollegeTampa, FL
Associate of Applied Science from Opticianry
12.2022
University Overview
Skills
- Peer Counseling
- Care Planning
- Needs Assessment
- Client Records Management
- Office Administration
- Counseling
- Learning disability awareness
- Database Management
- Skilled in intake interviewing
- HIPAA
Timeline
Counselor
Division Of The Blind Services
12.2023 - Current
Call Center Representative
The Eye Associates
05.2021 - 12.2022
Head Optometric Technician
Carrollwood Optical
02.2016 - 04.2020
Optometric Technician
LensCrafters
01.2010 - 02.2016
Hillsborough Community College
Associate of Applied Science from Opticianry
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