Nicole Davis
Sun City,FL
Summary
Experienced technician with a proven track record in troubleshooting, customer service, and analytics. With over 20 years of hands-on experience, I have developed exceptional skills in efficiently identifying and resolving technical issues. My commitment to safety is evident through my impeccable record of zero work loss days, showcasing my dedication to complying with safety requirements. Additionally, I possess extensive expertise in maintenance and bench builds, enabling me to contribute effectively to various projects.
Overview
9
9
years of professional experience
Work History
Counselor
Division Of Blind Services
12.2023 - 09.2024
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Medical Records Specialist
Diversified Services Enterprise
12.2022 - 05.2023
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Call Center Service Representative
The Eye Associates
05.2021 - 12.2022
- Adapted quickly to changes in call volume or staffing needs by seamlessly transitioning between different roles within the call center environment.
- Continuously sought ways to exceed customer expectations, striving for excellence in every interaction and ultimately contributing to the overall success of the organization.
- Implemented strategies to de-escalate difficult situations with frustrated customers while maintaining composure under pressure.
- Provided comprehensive support for customers experiencing technical difficulties, troubleshooting issues until resolution was achieved.
Lead Optometric Technician
Carrollwood Optical
02.2016 - 04.2020
- Streamlined office processes for improved patient flow and overall efficiency.
- Trained new staff members on optical equipment usage and best practices, ensuring consistent quality of care.
- Performed routine equipment maintenance, prolonging lifespan and avoiding costly repairs or replacements.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Education
Bachelors Degree - Applied Science
University of South Florida
Tampa, FLAssociates Degree - Optician
Hillsborough Community College
Tampa, FL12.2022
Certificate - Optometric Assisting
Travis Career College
Lakeland, FL04.2016
Skills
- Skilled in an intake interview
- HIPAA
- Client Needs Assessment
- Office Administration
- Social Work
- Career Counseling
- Medicaid familiarity
- File and Record Keeping
Timeline
Counselor
Division Of Blind Services
12.2023 - 09.2024
Medical Records Specialist
Diversified Services Enterprise
12.2022 - 05.2023
Call Center Service Representative
The Eye Associates
05.2021 - 12.2022
Lead Optometric Technician
Carrollwood Optical
02.2016 - 04.2020
Bachelors Degree - Applied Science
University of South Florida
Associates Degree - Optician
Hillsborough Community College
Certificate - Optometric Assisting
Travis Career College
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